Host/Hostess

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Benefits

Team-oriented work environment

Training and development opportunities

employee recognition programs

Discounts on club services

potential for career advancement

Supportive management team

Safe and clean working conditions

Job Description

The hiring establishment is a prestigious private member's club known for its exceptional dining and social experiences. This club caters to an elite clientele, offering a refined atmosphere where members can enjoy gourmet meals, exclusive events, and personalized service. The club prides itself on delivering superior hospitality, ensuring that every member feels valued and welcomed from the moment they arrive until their departure. Members benefit from well-maintained facilities, attentive staff, and a community-focused environment that enhances their overall experience.

This role is for a Hostess/Host position responsible for coordinating and controlling the flow of guests at the club's dini... Show More

Job Requirements

high school diploma or equivalent
ability to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
good sense of balance
ability to bend, kneel, stoop, reach and squat frequently
ability to stand and exert well-paced mobility for up to four hours or longer
effective communication and attentive listening skills
manual dexterity to operate telephone and point-of-sale equipment
willingness to adhere to uniform and hygiene standards

Job Qualifications

high school diploma or equivalent
prior experience in a hospitality or customer service role preferred
excellent communication and interpersonal skills
ability to work well in a team environment
basic knowledge of reservation and seating management
strong organizational skills
ability to multitask in a fast-paced environment
understanding of safety and hygiene standards

Job Duties

report to work as indicated on the work schedule and in the correct uniform
practice positive personal hygiene and cleanliness habits during all work shifts
obtain staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager on Duty
complete table/station chart with these assignments
correctly complete all opening and sidework duties of the hostess/host at the start of the shift in a timely manner
assist the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers
answer the telephone in a timely, pleasant and courteous manner
correctly take, confirm and document reservations
immediately recognize and greet arriving members, obtain members' names, provide names to servers and direct members to appropriate waiting areas
escort members to their assigned table, deliver and present menus to all members
control the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan
accurately quote waiting times to members and correctly maintain the wait list
inform Manager on Duty when waiting times run over times quoted to members
maintain cleanliness and organization of the hostess/host stand and lobby area throughout the shift
practice teamwork by assisting fellow employees to enhance members' dining experience
communicate to the Manager on Duty all situations where a member may express concern or dissatisfaction with any aspect of the dining experience
accomplish all job duties while adhering to all safety guidelines and practices throughout the shift
report any unsafe condition, unsafe act, accidents and/or injuries to the Chef or Manager on Duty
acknowledge all departing members and invite them to return
complete all closing duties in a timely manner
perform all duties and maintain knowledge of all standards and procedures as stated in the PML Employee Training Packet – Hostess/Host

Job Location

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