Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
The Wildbirch Hotel is a distinguished hospitality establishment known for its authentic Alaskan-inspired experience and commitment to celebrating the joy of life through exceptional service. Located in a picturesque area, The Wildbirch Hotel offers a warm and inviting atmosphere, blending natural beauty with luxurious comfort to create a memorable stay for its guests. The hotel prides itself on delivering genuine hospitality and creating an environment where each guest feels valued and cared for. This commitment to quality service and cultural authenticity has established The Wildbirch Hotel as a premier destination for travelers seeking a unique and immersive experience in Alaska.Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate effectively with guests and team members
- Ability to manage multiple tasks and work in a fast-paced environment
- Basic knowledge of POS systems and restaurant reservation software
- Availability to work flexible shifts including evenings and weekends
- Physical ability to stand for extended periods and perform light cleaning tasks
Job Qualifications
- Excellent communication and interpersonal skills
- Prior experience in a customer service or hospitality role preferred
- Ability to remain calm and courteous under pressure
- Strong organizational and multitasking abilities
- Basic computer skills including familiarity with POS software and reservation systems
- Knowledge of restaurant operations and dining etiquette is an asset
- High school diploma or equivalent
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Promote, work, and act in a manner consistent with the mission of The Wildbirch Hotel
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server’s name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Locate waiting parties when tables become available
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Receive and record guests' dining reservations
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct guests to coatrooms and waiting areas such as lounges
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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