Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.55 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
Cowboy Ciao, operated by HMSHost, is a restaurant located at Phoenix Sky Harbor International Airport, Terminal 4, Gate B21 at 3400 East Sky Harbor Boulevard, Phoenix, AZ 85034. HMSHost is a leading provider of restaurateur services in travel venues, notably operating at numerous airports across the United States and internationally. Known for its commitment to quality service, HMSHost manages a wide portfolio of dining establishments designed to deliver exceptional food and beverage experiences to travelers. The company prides itself on fostering a culture of respect, diversity, and growth opportunities for its employees, ensuring a rewarding workplace environment.
The role... Show More
The role... Show More
Job Requirements
- High school diploma or equivalent
- Customer service and cash handling experience preferred
- Ability to read and interpret restaurant’s seating chart
- Strong communication skills
- Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand for extended periods
- Ability to follow instructions and comprehend written and verbal communications
Job Qualifications
- Customer service and cash handling experience preferred
- Excellent organization skills
- Ability to read and interpret restaurant’s seating chart
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Job Duties
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Maintains and updates restaurant seating charts
- Proper set up and maintenance of the dining room areas before serving
- Assists with maintaining sufficient stock of roll up silverware for the incoming shift
- Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
- Oversees the delivery and servicing of food and beverages
- Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept and company standards
- Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
- Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
- Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
- Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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