Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Job Description
The Humidor Host/Hostess position is a vital role within the hospitality and lounge industry, specifically tailored for establishments that offer a refined experience centered around cigars, beverages, and customer interaction. This role is typically based in an upscale lounge environment where guests expect prompt, courteous service along with a knowledgeable approach to the exclusive products offered. The hiring establishment may range from a specialized cigar lounge, integrated casino resort, or luxury hospitality venue focusing on premium tobacco and alcohol retail experiences.
The Humidor Host/Hostess serves as the first point of contact for guests entering the lounge. They are resp... Show More
The Humidor Host/Hostess serves as the first point of contact for guests entering the lounge. They are resp... Show More
Job Requirements
- Must be 21 years or older
- high school diploma or education equivalent required
- previous customer service experience preferred
- ability to interact with mobile devices and touch screen technology
- previous experience using smart phones and/or tablets applications strongly preferred
- demonstrates commitment to guest service excellence and ethical conduct
- gaming license required
- food handler certification required
Job Qualifications
- High school diploma or education equivalent
- previous customer service experience preferred
- demonstrates commitment to guest service excellence and ethical conduct
- previous experience using smart phones and/or tablets applications strongly preferred
Job Duties
- Provides information on all aspects of available services and facilities for guests
- greets guests and arrange seating
- monitor room atmosphere
- quotes accurate waiting times and handle guest waiting lists or reservations in accordance with established procedures
- answers phones according to established procedures
- assists guest with reservation via phone and in person
- assists guest with special request
- communicates with co-workers and supervisor to ensure quality service
- maintains seating log and directs the flow of work for both wait staff and bus persons
- assists wait staff as necessary
- provides prompt, friendly greeting and proper seating of all guests of the restaurant
- ensures the smooth operation of the front of the restaurant
- complies with all department and company rules and regulations
- attends periodic meetings and training sessions
- presents oneself in a neat and clean appearance at all times
- maintains current and accurate knowledge of casino events, promotions and other pertinent info
- performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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