Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Employee assistance program
Job Description
The Humidor Host/Hostess position is an essential role within a sophisticated lounge environment, specializing in the hospitality and retail world centered around cigar culture and high-quality guest experiences. The company operates a premium lounge where guests come to enjoy a relaxed, elegant atmosphere blended with excellent service tailored to both casual visitors and serious cigar connoisseurs. This establishment prides itself on offering more than just seating and service - it provides an immersive experience by integrating elements of luxury retail, personalized guest interaction, and stringent compliance with legal age requirements for alcohol and tobacco products.
The Humidor Host/Hostess... Show More
The Humidor Host/Hostess... Show More
Job Requirements
- Must be 21 years or older
- high school diploma or education equivalent required
- previous customer service experience preferred
- ability to interact with mobile devices and touch screen technology
- previous experience using smart phones and/or tablets applications strongly preferred
- demonstrates commitment to guest service excellence and ethical conduct
- gaming license required
- food handler certification required
Job Qualifications
- High school diploma or education equivalent
- previous customer service experience preferred
- ability to interact with mobile devices and touch screen technology
- previous experience using smart phones and/or tablets applications strongly preferred
- demonstrates commitment to guest service excellence and ethical conduct
Job Duties
- Provides information on all aspects of available services and facilities for guests
- greets guests and arrange seating
- monitor room atmosphere
- quotes accurate waiting times and handle guest waiting lists or reservations in accordance with established procedures
- answers phones according to established procedures
- assists guest with reservation via phone and in person
- assists guest with special request
- communicates with co-workers and supervisor to ensure quality service
- maintains seating log and directs the flow of work for both wait staff and bus persons
- assists wait staff as necessary
- provides prompt, friendly greeting and proper seating of all guests of the restaurant
- ensures the smooth operation of the front of the restaurant
- complies with all department and company rules and regulations
- attends periodic meetings and training sessions
- presents oneself in a neat and clean appearance at all times
- maintains current and accurate knowledge of casino events, promotions and other pertinent info
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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