Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading name in the entertainment and gaming industry, providing a vibrant and engaging environment for both its guests and employees. Known for its dedication to creating memorable experiences, PENN Entertainment operates a variety of casino resorts and gaming facilities across multiple locations. The company takes pride in fostering a dynamic workplace where team members are encouraged to thrive, grow, and contribute to the overall success of the operations. With a strong commitment to employee well-being, PENN Entertainment offers a competitive Total Rewards package that includes wellness programs designed to support financial, physical, and mental health, along... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service/communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock to and from supply areas
- able to reach across tables
- able to stand and walk for up to four hours
- able to use hand motions when cleaning and wiping menus and tabletops
- must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded/noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Excellent customer service and communication skills
- Ability to work on a POS system
- Ability to count cash
- Ability to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Ability to respond to visual and oral cues
- Ability to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
- Ability to stand and walk for up to four hours
- Ability to use hand motions when cleaning and wiping menus and tabletops
- Ability to tolerate industry standard cleaning and sanitizing chemicals
- Ability to tolerate noise and bright lights
- Ability to work at a fast pace in a crowded/noisy environment
- Must maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with ability to push, pull, carry and lift up to 25 lbs, and perform various physical tasks
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Greet and welcome each guest entering the restaurant
- Seat guests in restaurant as per specified rotation requirements
- Maintain proper seating and reservation documentation
- Monitor restaurant for table availability
- Keep designated working area clean and organized, assist in maintaining cleanliness of dining room and cashiering area
- Assist servers and bussers in their duties, including refilling drinks and bussing tables
- Complete all assigned closing duties at end of shift
- Know and promote current casino events and programs
- Thank customers, invite them back, wish them luck and facilitate their return
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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