Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a strong presence across North America. With 43 destinations, as well as online sports betting and iCasino through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a major industry player. The company is not only focused on delivering fun and excitement but is also dedicated to fostering an inclusive environment that values diversity, sustainability, and workforce development. They care deeply about their community, team members, vendors, and the environment, consistently driving positive impact in all areas they touch.
Joining PENN Entert... Show More
Joining PENN Entert... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock to and from supply areas
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded and noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Excellent customer service and communication skills
- Ability to read, write, speak and understand English
- Able to operate a POS system
- Able to count cash
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Physically mobile with reasonable accommodations
Job Duties
- Providing fast friendly professional and responsive customer service to restaurant guests and restaurant staff
- Greets and welcomes each guest entering restaurant
- Seating guests in restaurant as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room including cashiering area as necessary or required in accordance with established health and safety standards
- Assisting servers and bussers in their duties such as refilling water glasses and coffee cups, helping pre-bus and bus tables, attending to guest needs as necessary or required
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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