Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth opportunities
supportive work environment
Job Description
PENN Entertainment is a leading provider of integrated entertainment experiences, including sports content and casino gaming, operating 43 destinations across North America along with online sports betting and iCasino offerings through theScore Bet Sportsbook and Casino. The company stands out in the gaming and entertainment industry by emphasizing not only fun and excitement but also a strong commitment to diversity, sustainability, and community responsibility. PENN Entertainment fosters a work environment where team members are encouraged to grow, thrive, and advance their careers while being supported financially, physically, and mentally through competitive wellness programs and comprehensive benefits. This includes day-one medical... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items (e.g., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded/noisy environment
- Must maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
- Must maintain good posture and poise throughout shift
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Greeting and welcoming each guest entering the restaurant
- Seating guests in the restaurant as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized
- assisting in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
- Assisting servers and bussers in their duties (e.g., refilling water glasses and coffee cups, helping pre-bus and bus tables, attending to guest needs) as necessary or required
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and providing guests with directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and facilitating their return to play
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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