Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, along with online sports betting and iCasino services through ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a dynamic and innovative company in the entertainment industry. Emphasizing growth, diversity, and sustainability, the company is dedicated to creating fun, safe, and engaging environments for customers and employees alike. Their commitment extends beyond just entertainment; it includes care for community, team members, vendors, and the planet, creating a well-rounded corporate culture that values inclusion and... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items such as flatware, plates, cups, glasses, bend, stoop and twist while carrying restaurant stock to and from supply areas
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded and noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Greeting and welcoming each guest entering the restaurant
- Seating guests as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated work area clean and organized, wiping and assisting in maintaining cleanliness of dining room, including cashiering area, in accordance with established health and safety standards
- Assisting servers and bussers in their duties such as refilling water glasses and coffee cups, pre-bussing and bussing tables, attending to guest needs as necessary
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and providing guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and making it easy for them to return and play
Job Qualifications
Experience
No experience required
Job Location
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