Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team environment
Job Description
Eddie Merlot's is a distinguished upscale steakhouse brand renowned for its exceptional dining experience, warm hospitality, and exquisite menu selection that caters to patrons seeking quality and sophistication. As a leader in the fine dining industry, Eddie Merlot's is committed to providing impeccable service in a welcoming and elegant atmosphere, creating memorable experiences for every guest who walks through its doors. The company prides itself on combining a luxurious ambiance with exceptional culinary offerings, delivered by a team of passionate and dedicated professionals who prioritize guest satisfaction and seamless service flow.
The Host position at Eddie Merlot's plays a... Show More
The Host position at Eddie Merlot's plays a... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to communicate clearly and politely
- Ability to stand and walk for extended periods
- Ability to work flexible hours including nights, weekends, and holidays
- Basic proficiency with reservation or point-of-sale systems
- Strong interpersonal skills
- Commitment to maintaining a clean and organized work environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer-facing role, preferably in hospitality or restaurant industry
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Strong organizational skills
- Professional appearance and demeanor
- Basic computer proficiency for handling reservation systems
- Ability to work well under pressure and in a fast-paced environment
- Team player with a positive attitude
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Complete and pass required training modules
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Create a positive first impression of Eddie Merlot’s
- Exceed guest expectations at the front desk and waiting areas
- Check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- Obtain station assignments for Servers and Bussers from the manager
- Complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- Assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- Answer the phone in a timely, professional, and courteous manner
- Correctly take, confirm, and document reservation
- Acknowledge and greet arriving guests
- Invite departing guests to return
- Assist guests with coat check on arrival and departure as needed
- Escort guests to assigned table
- Deliver and present menus
- Control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- Re-set tables in dining room and perform other dining room maintenance duties
- Accurately quote waiting times to guests and correctly maintain the waiting list
- Inform manager when waiting times are running over times quoted to guests
- Maintain the safety, cleanliness and organization of the host stand and lobby
- Follow standard procedure for bathroom checks
- Assist with Platinum Club service and encourage membership
- May be scheduled to work meetings, banquets, and special events
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- Support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- Follow Eddie Merlot’s policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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