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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.75 - $16.25
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and a strong digital presence through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a pioneer in the gaming and entertainment industry. The company is not only focused on delivering fun and excitement to its customers but is also deeply committed to values such as diversity, sustainability, and community engagement. PENN Entertainment fosters an inclusive work environment where team members from diverse backgrounds come together with a shared passion for helping people enjoy memorable experiences. Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items such as flatware, plates, cups, glasses, bend, stoop and twist while carrying restaurant stock to and from supply areas
- must be able to reach across tables
- able to stand and walk for up to four hours
- able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded or noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items such as flatware, plates, cups, glasses, bend, stoop and twist while carrying restaurant stock to and from supply areas
- must be able to reach across tables
- able to stand and walk for up to four hours
- able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded or noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Greets and welcomes each guest entering restaurant
- Seating guests in restaurant as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized
- assisting in maintaining cleanliness of dining room including cashiering area as necessary or required
- Assisting servers and bussers in their duties such as refilling water glasses and coffee cups, helping pre-bus and bus tables, attending to guest needs as necessary or required
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and giving guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job Qualifications
Experience
No experience required
Job Location
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