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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Paid Time Off
Performance bonus
wellness programs
Job Description
PENN Entertainment has established itself as the premier provider of integrated entertainment, sports content, and casino gaming experiences across North America. With a vast footprint that includes 43 destinations, online sports betting, and iCasino through theScore Bet Sportsbook and Casino®, the company is well-known for offering exhilarating and diverse entertainment options to millions of guests. As an industry leader, PENN Entertainment is committed not only to delivering fun but also to embracing core values such as diversity, sustainability, and community engagement. Their dedication to fostering an inclusive culture extends to their workforce, vendors, and the environment, reflecting a forward-thinking approach... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in a crowded and noisy environment
- Must maintain neat, well-groomed professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in a crowded and noisy environment
- Must maintain neat, well-groomed professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and staff
- Greeting and welcoming each guest entering the restaurant
- Seating guests in restaurant as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized, wiping and assisting in maintaining cleanliness of dining room including cashiering area as necessary
- Assisting servers and bussers in their duties such as refilling water glasses and coffee cups, pre-bussing and bussing tables, attending to guest needs as necessary
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs, providing guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and facilitating their return to play
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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