Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
financial support
Physical and mental well-being
Job Description
PENN Entertainment is a leading company in the gaming and hospitality industry, offering a dynamic and fast-paced work environment. Known for its commitment to innovation and exceptional guest experiences, PENN Entertainment operates numerous casino resorts and entertainment venues across the country. The company prides itself on fostering a culture that encourages fun, professionalism, and career advancement. Employees at PENN Entertainment are part of a diverse team driven by passion and enthusiasm, working together to provide memorable experiences for guests. The company also prioritizes the well-being of its team members through competitive compensation, comprehensive wellness programs, and supportive career growth opportunities.Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak, and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items, bend, stoop, and twist while carrying restaurant stock to and from supply areas
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning and wiping menus and tabletops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate noise and bright lights
- Able to work at a fast pace in an often crowded or noisy environment
- Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
- Must maintain good posture and poise throughout shift
- Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak, and understand English
- Excellent customer service and communication skills
- Able to work on a POS system
- Able to count cash
- Available to work required schedule including nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Physically mobile with reasonable accommodations
- Able to respond to visual and oral cues
- Must maintain good posture and poise throughout shift
Job Duties
- Providing fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff
- Greets and welcomes each guest entering restaurant
- Seating guests in restaurant as per specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room including cashiering area as necessary or required, in accordance with established health and safety standards
- Assisting servers and bussers in their duties such as refilling water glasses and coffee cups, helping pre-bus and bus tables, attending to guest needs as necessary or required
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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