Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $9.00 - $12.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a renowned leader in the gaming and hospitality industry, widely recognized for its commitment to creating memorable experiences for guests. The company operates some of the most exciting venues offering a diverse array of entertainment options, gaming opportunities, and premium hospitality services. With a reputation built on integrity, innovation, and customer satisfaction, PENN Entertainment fosters a dynamic work environment where employees are encouraged to grow and excel. At PENN, the culture is vibrant and inclusive, emphasizing teamwork, career development, and having fun while delivering exceptional service. The company provides a range of comprehensive benefits including wellness programs,... Show More
Job Requirements
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to stand and walk throughout the duration of shift
- Excel at working independently and as part of a team
- Must obtain a Bossier ABO and LACT
Job Qualifications
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to stand and walk throughout the duration of shift
- Excel at working independently and as part of a team
- Must obtain a Bossier ABO and LACT
Job Duties
- Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated
- Providing guests with menus and answering any initial questions
- Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff
- Engaging with guests to ensure they're provided with exceptional customer service
- Answering calls, taking reservations, responding to complaints, and helping to resolve them
- Helping team members with other tasks in the restaurant as needed
- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change
- accounts for all cash, charge, and complimentary sales according to established procedure
- maintains integrity of all financial controls and responsibilities
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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