Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Restaurant Discounts
Employee assistance program
Paid vacation
Blue Cross Blue Shield Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Accident protection
critical illness insurance
Domestic Partner Benefits
401(k)
Job Description
RPM Italian is a distinguished modern Italian restaurant created by Bill and Giuliana Rancic alongside RJ, Jerrod, and Molly Melman. Known for its elegant yet urban atmosphere, RPM Italian offers sophisticated but approachable Italian cuisine. The menu ranges from freshly prepared in-house pastas, including their signature Mama DePandi's Bucatini Pomodoro, to expertly crafted whole wood-grilled Branzino. This restaurant is part of the Lettuce Entertain You Enterprises group, a leader in the restaurant industry recognized nationally for exceptional food, service, and as a rewarding workplace. With over 100 restaurants under its umbrella, Lettuce Entertain You is celebrated for fostering creativity, passion,... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to move and lift up to 50 pounds
- ability to stand and walk for extended periods
- flexible availability including nights, weekends and holidays
- ability to work in fast-paced, crowded environments
- strong communication skills in English
- willingness to comply with safety and sanitation guidelines
- successful completion of alcohol awareness training
Job Qualifications
- Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- excellent customer service and interpersonal skills
- multitasking ability
- able to work a variety of hours, days and shifts, including weekends
- proficiency in the use and operation of necessary restaurant tools and equipment
- basic math skills for handling payments and balancing receipts
- knowledge of food allergy procedures and special orders
- successful completion of alcohol awareness training
- ability to stand and walk for an entire shift
- teamwork and collaboration skills
Job Duties
- Warmly greet and seat guests in the restaurant
- answer telephones, and take orders, messages and reservations
- available to work a variety of hours, days and shifts, including weekends
- safely and effectively move chairs, tables, highchairs and booster seats
- safely and effectively use and operate all necessary tools and equipment
- ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- multitask calmly and effectively
- work in a confined, crowded space of variable noise and temperature levels
- able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- ensure the overall guest experience exceeds expectations and anticipate guests' needs
- greet guests with a warm, sincere smile
- use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- assist with clearing, cleaning and resetting tables and maintain restrooms
- sell and accurately account for gift cards
- use proper phone and voicemail etiquette and guidelines
- accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
- understand and respond knowledgeably to questions about the restaurant and menu
- use sales techniques to present and encourage current promotions to guests
- follow all steps of service
- understand and follow the food allergy procedure and special orders/restrictions
- proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- comply with all safety and sanitation guidelines and procedures
- successfully complete alcohol awareness training
- follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- get along well with others and be a team player
- other duties will be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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