Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
long-term disability
Accident
Critical Illness
Company paid life insurance
employee dining discount
401(k) with Company Match
Paid Time Off
family meals
Referral Bonus
Job Description
Dickie Brennan & Company is a renowned family-owned and operated group of restaurants based in New Orleans, Louisiana. Established in 1991, the company has built a legacy centered on preserving the rich culinary traditions of New Orleans through locally inspired and nationally recognized cuisine. The restaurant group includes several distinctive and celebrated venues such as Dickie Brennan's Steakhouse, Bourbon House, Tableau in the French Quarter, Acorn Cafe located near City Park, The Commissary Kitchen + Market in the Garden District, Pascal's Manale in Uptown New Orleans, the Audubon Clubhouse in Audubon Park, and The Josephine, a beautifully restored event venue... Show More
Job Requirements
- High school graduate or equivalent
- experience in a fine-dining or high-volume restaurant preferred
- must possess basic math skills and have the ability to handle money and give correct change
- ability to converse, read and write in English with excellent verbal, interpersonal and written communication skills
- able to communicate clearly, concisely and accurately in a positive, upbeat and enthusiastic way
- ability to establish and maintain effective interactions/relationships with management, coworkers and guests while maintaining an outgoing, friendly and approachable attitude
- work efficiently with minimal supervision and complete required tasks within set schedules and deadlines
- strong organizational, multi-tasking, time management, follow-up and analytical skills with attention to detail and accuracy
- ability to work in a team-oriented, fast-paced environment with a customer service orientation
- be flexible and eager to learn new things
- maintain a strong professional presence and present a well-groomed appearance
- must be able to maneuver in an office, through restaurants/bars and at outside functions
- must be able to sit or stand for extended periods of time, bend, stoop, reach, kneel, crouch, twist, lift, push, pull and grip items when necessary
- may occasionally lift up to 30 pounds
- push, pull or move items weighing up to 50 pounds
- manual dexterity is essential
- must be able to work varied hours/days, including evenings, weekends and holidays, in accordance with restaurant operations and adhere to the attendance requirements of the company
- must adhere to the established appearance, hygiene, and dress code guidelines
- ability to adhere to and comply with all rules and regulations of the company
Job Qualifications
- High school graduate or equivalent
- experience in a fine-dining or high-volume restaurant preferred
- basic math skills with ability to handle money and give correct change
- ability to converse, read and write in English with excellent verbal, interpersonal and written communication skills
- able to communicate clearly, concisely and accurately in a positive, upbeat and enthusiastic way
- ability to establish and maintain effective interactions/relationships with management, coworkers and guests while maintaining an outgoing, friendly and approachable attitude
- strong organizational, multi-tasking, time management, follow-up and analytical skills with attention to detail and accuracy
- ability to work in a team-oriented, fast-paced environment with a customer service orientation
- be flexible and eager to learn new things
- maintain a strong professional presence and present a well-groomed appearance
- proficient in Seven Rooms reservation system
Job Duties
- Communicate effectively with other team members throughout service while exhibiting good teamwork skills
- notify kitchen, managers and waitstaff about big parties, XXPs and locals
- practice good guest making skills through proper communication while regularly following the GUEST concept and keeping guest satisfaction in mind
- exhibit a positive attitude, welcoming demeanor, is courteous, and genuinely smiles
- immediately greet all incoming guests with a warm greeting and eye contact
- thank all outgoing guests with a sincere farewell
- maintain a professional appearance and presence at all times which includes arriving to work on time, ready to work and in proper, professional attire
- promptly answering telephones in a polite and professional manner, keeping etiquette in mind at all times
- provide guest services such as calling for cabs, hotel information and directions to interesting sites in the city as well as other restaurants
- maintain an organized host stand and remain on top of paperwork (host stand binder, XXPs, locals, Short Forms, BEOs, Files, Copies, etc.)
- pivot host is responsible for maintaining the accuracy of the seating chart, assigning tables, setting quote times for the wait and properly directing seaters
- seating host is responsible to seat accurately in a timely manner, update pivot host on the status of tables in the dining room, provide support and answer phones so the pivot host can concentrate on the dining room
- update menus and wine lists regularly and with a sense of urgency
- quote accurate wait times for tables and notify guests immediately if there are any discrepancies with the time quoted
- seat efficiently, balancing maximization of guests with server ability
- offer to carry drinks for ladies when seating from the bar
- maintain cleanliness of the restrooms during hours of operation
- maintain an awareness of and following company service standards at all times including actively practicing gang service
- proficient in Seven Rooms and notates reservations with detailed, specific information
- work efficiently and productively to complete required tasks within assigned time frame
- train others whenever the opportunity presets itself and accept training from others
- attend all scheduled employee meetings and participate in a meaningful way
- perform side work and closing duties as assigned
- other duties as assigned
- maintain all standards in the host manual
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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