Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,640.00
Work Schedule
Standard Hours
Benefits
remote work
Flexible Schedule
Health Insurance
Paid Time Off
Professional development opportunities
Job Description
RedAwning is a leading hospitality platform specializing in short-term rentals, committed to providing an all-encompassing solution for property owners and managers to optimize bookings and revenue with greater ease. Boasting the largest global network of vacation rental properties, RedAwning integrates marketing, distribution, reservation support, and cutting-edge technology to create a seamless experience for both hosts and guests. The company is recognized for its innovative approach in the hospitality sector, continually enhancing the way vacation rentals are managed and enjoyed worldwide.
The Host Support Manager, also known as the Client Community Manager, is a pivotal role within RedAwning’s client servic... Show More
The Host Support Manager, also known as the Client Community Manager, is a pivotal role within RedAwning’s client servic... Show More
Job Requirements
- 2 to 4 years of experience in customer support, client services, hospitality, or property management
- experience handling client escalations and resolving complex service issues
- clear and professional communicator, both written and verbal
- highly organized, detail-oriented, and able to manage high-volume workflows
- self-starter who thrives in a fast-paced, remote work environment
- familiarity with short-term rental platforms such as Airbnb, Vrbo is a plus
- proficiency with tools like Zendesk, FreshDesk or similar systems is preferred
Job Qualifications
- 2 to 4 years of experience in customer support, client services, hospitality, or property management
- experience handling client escalations and resolving complex service issues
- clear and professional communicator, both written and verbal
- highly organized, detail-oriented, and able to manage high-volume workflows
- self-starter who thrives in a fast-paced, remote work environment
- familiarity with short-term rental platforms such as Airbnb, Vrbo is a plus
- proficiency with tools like Zendesk, FreshDesk or similar systems is preferred
Job Duties
- act as the primary point of contact for all full-service host inquiries via phone, email, and internal ticketing systems
- respond to and resolve host issues related to guest problems or escalations
- respond to and resolve host issues related to billing questions and payment concerns
- respond to and resolve host issues related to listing content updates including photos, descriptions, and amenities
- respond to and resolve host issues related to pricing or calendar adjustments
- respond to and resolve host issues related to platform or technology troubleshooting
- triage and escalate more complex issues to the appropriate internal teams including operations, finance, tech, and guest services
- monitor ongoing support cases to ensure timely resolution and strong host satisfaction
- schedule meetings with high value clients to review their property performance and overall experience
- collaborate with the broader account management team to ensure consistent communication and aligned host experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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