Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Horseshoe Casino, recognized as the premier casino of the Mid-South, offers an exceptional gaming and entertainment experience with a legacy of being the number one casino since its inception. The casino boasts over 1300 slot and video poker machines, alongside the largest table games area in the South. Guests can enjoy a 25-table World Series of Poker themed poker room, including the exclusive WSOP lounge, and place bets on their favorite teams at The Book. Beyond gaming, Horseshoe is home to Bluesville, a 1400-seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel complements the casino... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work in a fast-paced environment
- Strong communication skills
- Positive attitude and friendly demeanor
- Ability to stand for extended periods
- Availability to work evenings, weekends, and holidays
- Basic knowledge of casino operations is a plus
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to maintain a positive attitude under pressure
- Knowledge of proper telephone etiquette
- Ability to perform multitasking and coordinate with team members
- Familiarity with customer service policies and procedures
- Ability to maintain cleanliness and organization
- Skills in conflict resolution and service recovery
- Ability to work flexible hours including weekends and holidays
Job Duties
- Responsible for the initial reception to all guests upon arrival
- Verifies reservations before seating guests
- Escorts guests to the table and provides food and wine menus
- Uses proper greetings as instructed in the training manual
- Uses proper telephone etiquette
- Seats all stations in order or rotation to ensure fairness and maximum service
- Coordinates with servers and bussers to assure availability of tables
- Inspects podium for cleanliness, organization, and supplies
- Inspects and cleans menus at the end of each shift
- Carries out Horseshoe customer service policy at all times
- Works well with other restaurant employees to promote teamwork
- Collaborates with Casino and Slot Hosts to ensure excellent guest service
- Demonstrates superior customer service skills and Spotlight on Success behaviors
- Maintains upbeat, positive attitude and enthusiasm
- Creates an atmosphere of luck and celebrates customer wins
- Provides warm, friendly verbal greetings
- Anticipates needs and provides fast, flawless service
- Checks for satisfaction and uses Service Recovery process
- Promotes Total Rewards programs and card membership
- Provides a warm farewell and thanks guests for visiting
- Performs other job-related duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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