Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Eddie Merlot's is a distinguished fine dining steakhouse renowned for its exceptional culinary offerings and superior guest service. As a well-established restaurant, Eddie Merlot's emphasizes providing an unforgettable dining experience by combining an elegant atmosphere with top-quality food and attentive service. Known for its commitment to excellence and hospitality, Eddie Merlot's has earned a reputation for meeting and exceeding guest expectations through meticulous attention to detail and professional service standards. The establishment blends a classic steakhouse ambiance with modern touches to create an inviting setting for an array of occasions, from business dinners to celebratory events. Employees at Eddie Merlot's... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Excellent communication skills
- Ability to stand for extended periods
- Ability to work flexible hours including evenings, weekends, and holidays
- Professional appearance and punctuality
- Basic computer skills
- Willingness to complete training modules
- Ability to handle guest inquiries and resolve conflicts calmly and courteously
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Professional appearance and demeanor
- Ability to work collaboratively with team members
- Basic knowledge of reservation systems and phone etiquette
- Ability to handle guest inquiries and complaints professionally
Job Duties
- Complete and pass required training modules
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Create a positive first impression of Eddie Merlot’s
- Exceed guest expectations at the front desk and waiting areas
- Check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- Obtain station assignments for Servers and Bussers from the manager
- Complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- Assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- Answer the phone in a timely, professional, and courteous manner
- Correctly take, confirm, and document reservation
- Acknowledge and greet arriving guests
- invite departing guests to return
- Assist guests with coat check on arrival and departure as needed
- Escort guests to assigned table
- deliver and present menus
- Control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- Re-set tables in dining room and perform other dining room maintenance duties
- Accurately quote waiting times to guests and correctly maintain the waiting list
- Inform manager when waiting times are running over times quoted to guests
- Maintain the safety, cleanliness and organization of the host stand and lobby
- Follow standard procedure for bathroom checks
- Assist with Platinum Club service and encourage membership
- May be scheduled to work meetings, banquets, and special events
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- Support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- Follow Eddie Merlot’s policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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