Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Tips
Professional development opportunities
employee discount
team environment
Flexible Schedule
Retirement Plan
Job Description
The Washington Golf and Country Club (WGCC), established in 1894, stands as one of the nation’s most historic and prestigious private clubs. Nestled with a stunning view overlooking the Washington, D.C. skyline, WGCC is renowned for its long-standing tradition of excellence, a warm and inviting community, and a commitment to providing exceptional experiences for both members and employees. For over 130 years, WGCC has upheld a legacy of hospitality that blends classic elegance with modern amenities, making it a sought-after venue for social, recreational, and dining events. The club is dedicated to maintaining a high standard of service and fostering... Show More
Job Requirements
- high school diploma or ged required
- demonstrate a high caliber of professionalism and presentation, commensurate with the expectations of a private club setting
- demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced guest-facing setting
- excellent customer service and interpersonal skills
- proficiency in microsoft office
- experience with reservation systems, jonas preferred
- strong written and verbal communication skills
- critical thinking, sound judgment, and the ability to maintain confidentiality
- flexible schedule including weekends and evenings required
- must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, and lift up to 20 pounds
- ability to work in both indoor and outdoor environments, including exposure to hot/cold temperatures and varied weather conditions
- must be able to navigate stairs and uneven ground safely
- independent mobility required
Job Qualifications
- high school diploma or ged
- excellent customer service and interpersonal skills
- proficiency in microsoft office
- experience with reservation systems, jonas preferred
- strong written and verbal communication skills
- critical thinking
- sound judgment
- ability to maintain confidentiality
Job Duties
- greet all members and guests with a warm, courteous, and professional demeanor
- handle guest inquiries, special requests, or concerns with professionalism and discretion
- communicate effectively with servers and management about reservations, table availability, and special arrangements
- encourage participation in upcoming events by staying informed and promoting club happenings
- communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service
- walk members and guests to their tables, providing accurate menus specific to the dining space
- accurately plan, schedule, and confirm all dining reservations
- manage the club’s reservation system and provide accurate reservation lists to the food and beverage team
- answer phones, transfer calls, and respond to voicemails and emails in a timely and professional manner
- confirm reservations via phone and email
- input and manage special requests or dietary notes
- assist in coordinating special events and club functions as needed
- train new host/hostess staff to ensure understanding of club policies, procedures, and service standards
- supervise daily performance of host team members, providing guidance, coaching, and real-time feedback to maintain consistent service quality
- serve as the point of contact for host team questions and escalate issues to management when necessary
- lead by example in professionalism, appearance, communication, and service
- assist with printing and stocking of menus, maintaining that they are accurate and up to date
- ensure accuracy of the club website in line with food and beverage’s operation
- perform general administrative tasks such as data entry, organizing mail, maintaining front desk supplies, and supporting internal departments during busy seasons
- ensure host stand and coat racks are organized, clean, and presentable at all times
- monitor and restock supplies for both administrative and member-facing needs
- report any equipment malfunctions and coordinate repairs or service calls
- take accurate and detailed to-go food and beverage orders via phone or in person
- input orders into the pos system promptly and ensure all special requests or dietary needs are clearly communicated
- coordinate with the kitchen and food and beverage teams to ensure timely preparation and accurate packaging of to-go orders
- confirm order details and pickup times with members
- ensure a smooth handoff at the designated pickup location
- work closely with servers, bartenders, and managers to ensure efficient table turnover and guest satisfaction
- support the member services coordinator and other departments as requested
- attend staff meetings and contribute positively to team initiatives and club operations
- treat members/guests and fellow employees with respect, work with integrity and ethically uphold organizational values
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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