Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.60 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Tips
Job Description
Rosewood Inn of the Anasazi is an intimate, world-class boutique hotel located in the culturally rich city of Santa Fe, New Mexico. This esteemed establishment embodies the historic and artistic spirit of the region, celebrating the Native American traditions, Spanish colonial heritage, and the legacy of Santa Fe as a well-known artist colony. Named after the Anasazi tribe, the hotel showcases an impressive art collection of handcrafted textiles, paintings, carvings, and baskets that beautifully combine Native, Hispanic, and Anglo influences, creating a uniquely enriching experience for its guests. The hotel’s location near the city's historic plaza and within driving distance... Show More
Job Requirements
- Minimum two years’ experience in restaurant service
- Hotel operational exposure (i.e. F&B) is preferred
- Experience with a luxury or ultra-luxury property or brand preferred
- Ability to speak, read and write English, with fluency in other languages preferred
- Must be able to exert physical effort in transporting 20 pounds, endure various physical movements, reach up and down, remain stationary at times, and communicate effectively
- Ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions
- Ability to maintain good coordination and use all senses to ensure quality standards
- Ability to operate, clean and maintain all equipment required in job functions
- Must maintain confidentiality of guest information and hotel data
Job Qualifications
- High School Diploma or an equivalent combination of education and work-related experience
- Must have a current and valid NM Food Handler Certification
- Must have a current and valid NM Alcohol Server Permit
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Ensure that standards are maintained at a superior level on a daily basis
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
- Greet all restaurant guests, be knowledgeable about the area and provide information when asked
- Receive incoming calls, accurately book reservations for guests
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
- Maintain complete knowledge of all menu items, prices, and preparation method/time
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Maintain complete knowledge of VIPs as determined by Hotel & Residents
- Maintain complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Maintain complete knowledge of P.O.S. and manual systems
- Complete opening side duties as assigned including checking quality and amount of all restaurant stock and supplies, folding napkins, requisitioning all necessary supplies and transporting from storeroom to restaurant, setting tables according to service standards, setting up condiments and beverages according to service standards, ensuring a sufficient supply of all silverware, glassware and chinaware for service, preparing some cold food items including cereals, fruits parfaits, nuts, checking cleanliness and condition of assigned station and service areas, setting up side station with supplies and equipment, setting up and checking all equipment needed for table side service
- Follow up on special arrangements to ensure compliance with such
- Communicate any meal requirements and special requests to the servers and kitchen
- Check storage areas for proper supplies, organization and cleanliness
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Handle guest complaints following the six-step procedure and ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- Adhere to payment, cash handling and credit policies/procedures
- Collect and report tips at the end of the assigned shift
- Complete closing side duties including properly storing all reusable goods, breaking down all goods as specified in departmental standards, cleaning all equipment as assigned in the side duties, restocking items for next service, marrying and stocking all condiments
- Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
- Perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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