Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.60 - $15.00
Benefits
Health Insurance
Paid Time Off
Tips
Employee Discounts
training programs
Retirement Plan
Employee assistance program
Job Description
Rosewood Inn of the Anasazi is a renowned boutique hotel located in Santa Fe, New Mexico. This luxurious retreat uniquely celebrates the rich cultural heritage and artistic legacy of the region, drawing inspiration from the early Native American tribes, particularly the Anasazi, and the city’s historic Spanish roots. The hotel blends traditional and contemporary influences through a significant collection of handcrafted textiles, paintings, carvings, and baskets, showcasing a vivid mix of Native American, Hispanic, and Anglo artistry. Situated just steps away from Santa Fe’s historic plaza and within easy reach of famed attractions such as Canyon Road, Taos, and Bandelier... Show More
Job Requirements
- Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize, organize and follow-up
- Be a clear thinker, remain calm and resolve problems using good judgment
- Follow directions thoroughly
- Understand a guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
- Knowledge and ability to perform job functions with attention to detail, speed and accuracy
- Ability to maintain good coordination
- Ability to transport cases of received goods to the workstation
- Ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions
- Ability to work with all products and food ingredients involved
- Ability to use all senses to ensure quality standards are met
- Ability to differentiate dates
- Ability to operate, clean and maintain all equipment required in job functions
- Required to speak, read and write English, with fluency in other languages preferred
Job Qualifications
- High school diploma or an equivalent combination of education and work-related experience
- Must have a current and valid NM Food Handler Certification
- Must have a current and valid NM Alcohol Server Permit
- Minimum two years' experience in restaurant service
- Hotel operational exposure (i.e. F&B) is preferred
- Experience with a luxury or ultra-luxury property or brand preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Ensure that standards are maintained at a superior level on a daily basis
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
- Greet all restaurant guests, be knowledgeable about the area and provide information when asked
- Receive incoming calls, accurately book reservations for guests
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
- Maintain complete knowledge of all menu items, prices, and preparation method/time
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Maintain complete knowledge of VIPs as determined by Hotel & Residents
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Maintain complete knowledge of P.O.S. and manual systems
- Complete opening side duties as assigned
- Follow up on special arrangements to ensure compliance with such
- Communicate any meal requirements and special requests to the servers and kitchen
- Check storage areas for proper supplies, organization and cleanliness
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Handle guest complaints following the six-step procedure and ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- Adhere to payment, cash handling and credit policies/procedures
- Collect and report tips at the end of the assigned shift
- Complete closing side duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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