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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.50 - $20.00
Work Schedule
Weekend Shifts
Benefits
Discounted rates for services and retail items within the spa
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life Insurance Plan
Employee assistance program
Paid Time Off
Holiday pay
Career advancement potential
Anniversary Program
Work performance incentives
Job Description
Mirbeau is a renowned hospitality company with over 25 years of experience delivering award-winning services rooted in wellness, care, and excellence. As a family-owned and Forbes-rated establishment, Mirbeau is dedicated to fostering a supportive, respectful, and empowering workplace culture. Their core values emphasize health, balance, and well-being, which permeate every aspect of their service and work environment. Known for its refined and wellness-centered approach, Mirbeau offers guests a unique hospitality experience that marries luxury with holistic wellness. The company takes great pride in its commitment to quality and its ongoing pursuit of excellence, making it a leader in the hospitality... Show More
Job Requirements
- Prior experience in host or hostess role
- Experience in fine dining or elevated hospitality
- Familiarity with reservation management systems
- Basic knowledge of food and beverage service standards
- Understanding of dining room etiquette
- Excellent interpersonal and communication skills
- Ability to maintain professional appearance
- Strong organizational skills
- Ability to multitask
- Composure under pressure
- Commitment to guest service excellence
- Willingness to collaborate with teams
- Flexibility to work varied hours including evenings, weekends, holidays
- Physical stamina to stand and move for extended periods
Job Qualifications
- Prior experience in a host or hostess, guest services, or front-of-house role preferred
- Experience in fine dining, elevated hospitality or spa environments is strongly desired
- Familiarity with reservation management systems is a plus
- Basic knowledge of food and beverage service standards
- Understanding of dining room etiquette and refined guest service strongly preferred
- Outgoing, charismatic personality with excellent interpersonal skills
- Strong written and verbal communication skills
- Ability to maintain a polished, professional appearance aligned with Forbes and Mirbeau refined standards
- Excellent organizational skills and ability to multitask in a fast-paced, detail-oriented environment
- Ability to remain composed and gracious under pressure
- Demonstrated commitment to exceptional guest service and hospitality standards
- Willingness to collaborate with both front-of-house and back-of-house teams as well as other departments
- Flexibility to work evenings, weekends and holidays as needed
- Physical ability to stand and walk for extended periods and move efficiently throughout the dining venue
Job Duties
- Greet guests warmly and professionally using Forbes and Mirbeau approved language standards
- Escort guests to their tables, present menus, and provide a brief overview of the restaurant
- Offer basic menu knowledge and make recommendations when requested
- Ensure guests receive prompt, courteous service at all times
- Respond to guest complaints or concerns promptly and graciously, or escalate to management when necessary
- Thank guests upon departure and extend a sincere farewell
- Answer all dining room telephone calls and respond to reservation inquiries
- Manage reservations via phone, in-person, and reservation systems
- Coordinate table assignments to balance server sections and optimize flow- ensuring no dining section is overlooked or overbooked
- Receive and process group reservation memos from the Sales Department
- Ensure tables, silverware, and glassware are clean and properly set prior to service
- Monitor the dining room for cleanliness, ambiance, and guest needs
- Refill water and assist with other beverage service as needed
- Assist servers during peak service periods when appropriate
- Decorate or set up the dining room for special events as needed
- Support smooth guest transitions between seatings
- Collaborate with the spa reception team for coordinated guest experiences
- Maintain a polished, professional appearance and demeanor at all times
- Provide accurate information about restaurant and spa services to guests
- Uphold health, safety, and hygiene standards in all front-of-house areas
- Promote a calm, serene atmosphere in alignment with the spa restaurant brand
- Assist with additional as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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