Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.50
Work Schedule
Flexible
Benefits
Tips
Paid Time Off
Job Description
Rosewood Inn of the Anasazi is a distinguished luxury hotel located in Santa Fe, New Mexico, and part of the renowned Rosewood Hotels & Resorts portfolio. Known for its exceptional guest service, immersive cultural experiences, and commitment to authenticity, the Inn of the Anasazi blends rich Native American heritage, Southwestern elegance, and modern luxury. Guests at this iconic hotel enjoy beautifully appointed rooms, fine dining, and personalized services that reflect the spirit of the region. The hotel prides itself on providing an inviting atmosphere with warm hospitality, exquisite culinary offerings, and a deep connection to the local culture and environment.... Show More
Job Requirements
- Minimum two years' experience in restaurant service
- hotel operational exposure (i.e. F&B) is preferred
- experience with a luxury or ultra-luxury property or brand preferred
Job Qualifications
- High School Diploma or an equivalent combination of education and work-related experience
- must have a current and valid NM Food Handler Certification
- must have a current and valid NM Alcohol Server Permit
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- ensure that standards are maintained at a superior level on a daily basis
- maintain complete knowledge of table, seat, station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
- greet all restaurant guests, be knowledgeable about the area and provide information when asked
- receive incoming calls, accurately book reservations for guests
- maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
- maintain complete knowledge of all menu items, prices, and preparation method/time
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- maintain complete knowledge of VIPs as determined by Hotel & Residents
- maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended
- maintain complete knowledge of P.O.S. and manual systems
- complete opening side duties as assigned including checking quality and amount of all restaurant stock and supplies using checklist, folding napkins, requisitioning all necessary supplies and transporting from storeroom to restaurant, setting tables according to service standards, setting up all condiments and beverages according to service standards, ensure a sufficient supply of all silverware, glassware and chinaware for service, prepare some cold food items including cereals, fruits parfaits, nuts, check cleanliness and condition of assigned station and service areas and rectify any deficiencies, set up side station with supplies and equipment, set up and check all equipment needed for table side service including burner, carving trolley
- follow up on special arrangements to ensure compliance
- communicate any meal requirements and special requests to the servers and kitchen
- check storage areas for proper supplies, organization and cleanliness
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- handle guest complaints following the six-step procedure and ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- adhere to payment, cash handling and credit policies/procedures
- collect and report tips at the end of the assigned shift
- complete closing side duties including properly storing all reusable goods, breaking down all goods as specified in departmental standards, cleaning all equipment as assigned in the side duties, restocking items for next service, marrying and stocking all condiments
- exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
- perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: