Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401k plan
Educational Assistance Program
Training
Recognition events
Travel Discounts
Job Description
Pacific Hotel Management, LLC (PHM) is a privately owned company that manages various hotel brands in the Bay Area, including seven hotels such as the InterContinental the Clement Monterey. PHM has established a family-oriented, friendly, outgoing, competitive and results-driven culture. The company emphasizes daily hard work by all associates to achieve both guest and associate satisfaction goals. At its core, the PHM team shares a genuine passion for hospitality. Associates benefit from comprehensive health insurance, a 401k plan, educational assistance programs, ongoing training, recognition events, travel discounts, and more. As part of the prestigious IHG brand, PHM pursues excellence in... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-year restaurant or guest service experience or equivalent combination of education and experience
- Ability to perform barista duties
- Excellent communication skills in English
- Ability to stand and walk for 8 or more hours
- Ability to lift 50 lbs and push/pull approximately 200 lbs
- Flexibility to work weekends and holidays based on business demands
- Ability to maintain confidentiality of sensitive guest information
- Ability to adapt to changing work environments and situations
Job Qualifications
- High school diploma or equivalent
- Minimum 1-year restaurant or guest service experience or equivalent combination of education and experience
- Knowledge of hotel functions and guest profiles
- Familiarity with local area attractions including restaurants, landmarks, and shopping centers
- Knowledge of spirits, cocktails, and wine
- Strong verbal and written business communication skills in English
- Excellent interpersonal skills including listening, smiling, relating, asking questions, and teamwork
- Ability to manage multiple tasks and remain focused under pressure
- Conflict resolution skills
- Ability to maintain confidentiality of sensitive information
- Ability to learn new software and computer systems
- Bilingual or multilingual preferred
- Prior hotel experience preferred
- Emotional intelligence training preferred
- Alcohol awareness certification preferred
- California Food Handlers Card preferred
Job Duties
- Greet and seat guests in the restaurant
- Oversee dining room reservations
- Manage efficient seating of guests professionally
- Perform barista duties including making lattes, cappuccinos, and other coffee and tea drinks
- Be attentive to guest needs ensuring they feel welcome, comfortable, and relaxed
- Recommend menu items and upsell based on knowledge of spirits, cocktails, and wine
- Prepare food and drinks and handle cleaning duties
- Collaborate with managers and associates to meet guest needs
- Maintain high quality standards and contribute ideas to improve guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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