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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
StepStone Hospitality is an established leader in the hospitality industry, known for its commitment to exceptional guest experiences and quality service. With a strong presence in various upscale hotel properties, StepStone Hospitality focuses on creating warm, inviting atmospheres that cater to the needs and preferences of every guest. Their dedication to excellence is reflected in the professional and courteous demeanor of their staff, making them a preferred employer for hospitality professionals who aspire to grow their careers in a dynamic and supportive environment. StepStone Hospitality values teamwork, ongoing training, and employee development, offering a platform for growth and opportunities across... Show More
Job Requirements
- Minimum lifting of 50 pounds
- pushing, bending, stooping, upward reaching, manual dexterity
- hearing, writing, typing
- minimum pulling of 50 pounds
- other duties may be assigned
- must have a comprehensive knowledge of all hotel departments and functions
- must have a knowledge applicable federal, state, and local health, safety, and legal regulations
- must have excellent mathematical and computer skills
- high school education preferred
- relevant training and experience required
- ability to timely obtain any required licenses or certificates
- CPR training and first aid training preferred
Job Qualifications
- High school education preferred
- relevant training and experience required
- ability to timely obtain any required licenses or certificates
- knowledge of hotel departments and functions
- knowledge of applicable federal, state, and local health, safety, and legal regulations
- excellent mathematical and computer skills
- CPR training and first aid training preferred
Job Duties
- Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials
- seat guests in appropriate sections and fairly to all servers
- answer the telephone after no more than three rings, including room service, and assign orders to servers
- handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times
- set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc
- check tables to ensure proper set up for each shift
- check guest tables to ensure guest service and food quality are satisfactory and up to stepsone and hotel standards
- notify a manager immediately of any guest complaints
- call back room service guests to check service, up sell, and arrange tray pickup
- use proper etiquette guidelines for seating guests
- practice and observe all safety rules and procedures
- assist all service personnel in any duties as requested
- maintain and follow all cash handling procedures
- ability to accurately use various office software
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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