Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
StepStone Hospitality is an esteemed hospitality company that operates some of the most recognized and reputable hotels in major cities, including the Le Meridien Sheraton Charlotte Hotel. The company is dedicated to providing exceptional guest experiences through high-quality service, attention to detail, and a commitment to excellence. StepStone Hospitality continues to grow and expand its team, seeking energetic and dedicated individuals to contribute to its dynamic workforce. The Le Meridien Sheraton Charlotte Hotel is part of the internationally renowned Marriott brand, known for its upscale accommodations, premium dining options, and outstanding guest services. As a member of this team, employees... Show More
Job Requirements
- Minimum lifting of 50 pounds
- Pushing bending stooping upward reaching manual dexterity
- Hearing writing typing
- Minimum pulling of 50 pounds
- Other duties may be assigned
- Must have a comprehensive knowledge of all hotel departments and functions
- Must have a knowledge applicable Federal state and local health safety and legal regulations
- Must have excellent mathematical and computer skills
- High school education preferred
- Relevant training and experience required
- Ability to timely obtain any required licenses or certificates
- CPR training and first aid training preferred
Job Qualifications
- High school education preferred
- Relevant training and experience required
- Comprehensive knowledge of all hotel departments and functions
- Knowledge of applicable Federal state and local health safety and legal regulations
- Excellent mathematical and computer skills
- Ability to timely obtain any required licenses or certificates
- CPR training and first aid training preferred
Job Duties
- Greet all guests in a warm and enthusiastic manner and provide silverware and appropriate menus and advise of any daily specials
- Seat guests in appropriate sections and fairly to all servers
- Answer the telephone after no more than three rings including room service and assign orders to servers
- Handle closing of guest transactions in restaurant and room services close out register and balance out cash for shift as well as keeping cash funds secured at all times
- Set up host stand with menus blank checks cash trays register tape candy change vouchers etc Check tables to ensure proper set up for each shift
- Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards
- Notify a manager immediately of any guest complaints
- Call back room service guests to check service up sell and arrange tray pickup
- Use proper etiquette guidelines for seating guests
- Practice and observe all safety rules and procedures
- Assist all service personnel in any duties as requested
- Maintain and follow all cash handling procedures
- Ability to accurately use various office software
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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