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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
wellness programs
Job Description
Gaylord Rockies Resort and Convention Center, located in Aurora, Colorado, is a premier destination known for its distinctive architecture, expansive convention space, and exceptional guest services. As part of the renowned Marriott International portfolio, Gaylord Hotels deliver immersive experiences that blend creativity, innovation, and heartfelt hospitality. Marriott International is a global leader in the hospitality industry, committed to fostering a diverse and inclusive environment, and offering extensive career development opportunities for its associates. The Gaylord Rockies Resort uniquely combines the luxury and convenience of a leading hotel with the grandeur of a top-tier convention center. This establishment is dedicated to... Show More
Job Requirements
- High school diploma or GED equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull objects weighing up to 10 pounds without assistance
- Willingness to follow safety and security procedures
- Good communication skills
- Ability to maintain confidentiality
- Availability to work full time on-site at Gaylord Rockies Resort
- Commitment to providing excellent guest service
Job Qualifications
- High school diploma or GED preferred
- No prior work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to maintain cleanliness and organization
- Ability to work collaboratively in a team environment
- Basic knowledge of safety and security practices
- Strong customer service orientation
- Ability to handle multiple tasks simultaneously
- Professional appearance and demeanor
Job Duties
- Greet guests and determine the number in their party
- Seat guests by finding a clean, available table
- Pull out chairs for guests
- Place clean or current menu in front of guests
- Guide guests through dining rooms and provide needed assistance
- Move and arrange tables, chairs, and settings for groups with special needs
- Ensure place settings are appropriate with napkin, clean silverware, and standard items
- Check menus for cleanliness, currency, and availability
- Maintain cleanliness of work areas throughout the day
- Monitor dining rooms for seating availability, service quality, safety, and guest wellbeing
- Follow company safety and security policies and procedures
- Report accidents, injuries, and unsafe conditions to manager
- Complete required safety training and certifications
- Maintain clean and professional uniform and personal appearance
- Ensure confidentiality of proprietary information
- Welcome and acknowledge guests according to company standards
- Use clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with colleagues
- Support team objectives and listen/respond to employee concerns
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for extended periods
- Move and handle objects weighing up to 10 pounds
- Perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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