Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
401(k) retirement plan
wellness programs
Job Description
Gaylord Texan Resort & Convention Center, located in Grapevine, Texas, is a premier hospitality destination that offers a unique blend of meeting, dining, and entertainment experiences. As part of the renowned Marriott International portfolio, Gaylord Texan is known for its exceptional service, grand architecture, and dedication to creating memorable guest experiences. This expansive resort and convention center attracts business travelers, tourists, and event attendees from across the country and around the world. With its diverse offerings, including fine dining, state-of-the-art meeting spaces, and entertainment venues, Gaylord Texan stands as a leader in hospitality and event services in the region.
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Job Requirements
- High school diploma or G.E.D. equivalent
- ability to stand, walk, or sit for extended periods
- ability to move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
- adherence to company policies and safety procedures
- professional appearance
- strong communication skills
- willingness to support team and guest satisfaction
- valid work authorization
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- ability to speak clearly and professionally
- strong interpersonal skills
- commitment to teamwork and guest service
- ability to stand, walk, or sit for long periods
- basic safety and security awareness
Job Duties
- Greet guests and determine party size
- seat guests by finding a clean, available table
- pull out chairs and place menus in front of guests
- guide guests through dining rooms and provide assistance
- move and arrange tables, chairs, and settings for groups with special needs
- ensure place settings are appropriate and complete
- check menus for currency, cleanliness, and condition
- maintain cleanliness of work areas throughout the day
- monitor dining rooms for seating availability, service quality, safety, and guest well-being
- follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe conditions
- complete safety training and certifications
- maintain professional appearance and confidentiality
- welcome guests according to company standards
- use clear and professional language
- answer telephones with appropriate etiquette
- develop and maintain positive working relationships
- support team goals
- listen and respond to employee concerns
- adhere to quality standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- perform other duties as requested by supervisors
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Job Qualifications
Experience
No experience required
Job Location
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