Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Job Description
IHOP is a globally recognized restaurant chain renowned for its welcoming atmosphere, delicious breakfast offerings, and commitment to exceptional customer service. With a widespread presence across numerous locations, IHOP has built a strong reputation as a family-friendly dining establishment that emphasizes both quality food and a pleasant dining experience. The company prides itself on fostering a supportive and engaging work environment where team members can thrive and contribute to the restaurant’s overall success. IHOP consistently invests in training and development programs to ensure employees possess the necessary skills to deliver outstanding service to guests in a courteous and efficient manner.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic computer skills
- Ability to handle cash accurately
- Good interpersonal skills
- Ability to stand for extended periods
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Able to perform each essential duty satisfactorily
- Knowledge of customer service principles
- Ability to communicate clearly and courteously with guests and team members
- Basic math skills for cash handling
- Ability to maintain cleanliness and organization in the work area
- Ability to multitask during busy periods
- Willingness to follow company policies and standards
Job Duties
- Develop and maintain professional functional working relationships with IHOP Team Members and guests
- Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
- Rotate station seating to ensure the quality of guest service
- May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return
- Handle cash in an accurate and responsible manner
- Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to company cash-control policies
- Answer the telephone, take messages and take and complete all To Go orders
- Maintain guest checks in numerical order
- Maintain a waiting list as necessary
- Check restrooms every 30 minutes to ensure proper stock levels and cleanliness
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave
- Perform cleaning duties according to posted cleaning charts
- Comply with IHOP uniform and appearance standards per IHOP SOP guidelines
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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