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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.87 - $24.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
employee discount
Paid parental leave
flexible schedule
Employee assistance program
401(k) matching
Vision Insurance
Parental leave
Job Description
Delaware North's Patina Group is a prestigious leader in the premium segment of the restaurant and catering industry, known for operating high-profile venues such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Recognized as one of America's Top 25 restaurant groups by Nation's Restaurant News, Patina Group combines over a century of family-owned business legacy with a commitment to top-tier hospitality services. This global company values its team members as integral parts of its success, offering operations worldwide across dynamic environments like iconic sports arenas, national parks, casinos, and more.... Show More
Job Requirements
- Minimum 1 year of experience in fine dining or luxury hospitality
- Strong verbal communication skills
- Impeccable personal presentation and organization
- Proficiency with reservation platforms like Resy, OpenTable, SevenRooms
- Flexibility to work nights, weekends, and holidays
- Ability to remain on feet for entire shifts
- Ability to maneuver between tables and around corners
- Ability to lift and carry up to 35 pounds
Job Qualifications
- Minimum 1 year of experience in a fine dining or luxury hospitality setting
- Strong verbal communication and interpersonal skills
- Impeccable personal presentation, organization, and attention to detail
- Comfort with reservation platforms such as Resy, OpenTable, SevenRooms
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcome every guest with warmth, professionalism, and attention to detail
- Manage the reservation system and floor plan to optimize flow and guest experience, adjusting as needed in real-time
- Maintain full knowledge of the restaurant, including the menu, chef philosophy, seating configurations, VIP protocols, and daily updates
- Maintain deep knowledge of VIP profiles, preferences, and notes, ensuring seamless recognition and personalized service
- Coordinate closely with management, captains, and security if required to ensure thoughtful handling of high-touch or confidential guest interactions
- Coordinate with management, captains, and the service team to ensure smooth pacing and table turnover
- Anticipate guest needs and handle special requests, dietary notes, and guest preferences with care and discretion
- Maintain a composed, gracious presence while managing the energy of the entrance and waiting area
- Execute check-in and farewell processes that reflect genuine hospitality and brand excellence
- Uphold and model core values of respect, hospitality, creativity, and excellence
- Be a brand ambassador, embodying elegance, finesse, and innovation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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