Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.87 - $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Employee assistance program
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Tuition Reimbursement
Professional certification reimbursement
Job Description
Delaware North's Patina Group is a leading company in the premium restaurant and catering industry, known for operating upscale dining establishments and managing food service operations at some of the most iconic venues in the United States. These include prestigious locations like Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. The Patina Group is celebrated for its high standards of quality and exceptional guest experiences, and was recently recognized as one of America's Top 25 restaurant groups by Nation's Restaurant News. Delaware North, a family-owned business with over 100 years of... Show More
Job Requirements
- Ability to remain on feet for entire length of the shift
- ability to maneuver between tables and around corners
- ability to lift and carry up to 35 pounds
- flexible availability including nights, weekends, and holidays
- minimum 1 year of experience in a fine dining or luxury hospitality setting
- strong verbal communication and interpersonal skills
Job Qualifications
- Minimum 1 year of experience in a fine dining or luxury hospitality setting
- strong verbal communication and interpersonal skills
- impeccable personal presentation, organization, and attention to detail
- comfortable with reservation platforms such as Resy, OpenTable, SevenRooms
- ability to make fast-paced decisions
- flexible availability including nights, weekends, and holidays
Job Duties
- Welcome every guest with warmth, professionalism, and attention to detail
- manage the reservation system and floor plan to optimize flow and guest experience, adjusting as needed in real-time
- maintain full knowledge of the restaurant including the menu, chef philosophy, seating configurations, VIP protocols, and daily updates
- maintain deep knowledge of VIP profiles, preferences, and notes, ensuring seamless recognition and personalized service
- coordinate closely with management, captains, and security to ensure thoughtful handling of high-touch or confidential guest interactions
- coordinate with management, captains, and the service team to ensure smooth pacing and table turnover
- anticipate guest needs and handle special requests, dietary notes, and guest preferences with care and discretion
- maintain a composed, gracious presence while managing the energy of the entrance and waiting area
- execute check-in and farewell processes that reflect genuine hospitality and brand excellence
- uphold and model core values of respect, hospitality, creativity, and excellence
- be a brand ambassador, embodying elegance, finesse, and innovation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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