Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Free shuttle service
Free parking
scholarship program
Tuition Reimbursement
Gym reimbursement
Community Volunteer Opportunities
leadership training
Job Description
Rivers Casino Des Plaines is a prominent entertainment and gaming destination located in Des Plaines, Illinois. Known for its dynamic atmosphere, diverse dining options, and vibrant casino floor, Rivers Casino offers a stimulating workplace environment for professionals passionate about hospitality and customer service. The casino is part of a larger network of gaming establishments that emphasize quality guest experiences, innovative gaming options, and exceptional food and beverage services. At Rivers Casino Des Plaines, employees contribute to creating memorable moments for guests by providing outstanding service in a fast-paced, exciting setting. The establishment prides itself on fostering an inclusive and supportive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Ability to stand and walk for extended periods
- Basic knowledge of point of sale (POS) systems
- Strong communication skills
- Ability to handle guest inquiries in a polite and professional manner
- Ability to multitask in a fast-paced environment
- Reliable and punctual
- Must be able to work flexible shifts including weekends and holidays
Job Qualifications
- Understand and comply with all company and departmental rules, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff
- Ability to read, write and communicate verbally in English
- Ability to communicate with team members and guests
- Ability to successfully fulfill the pre-employment process
- Ability to perform basic math
- Ability to understand the concept of cash handling, making change and counting it back to customers
- Requires regular, predictable attendance
- Ability to work flexible shifts and days of the week including holidays
Job Duties
- Welcome guests in a warm and friendly manner
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including cleaning, stocking, folding silverware
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
- Helps guests with reservations and guides them to their table or the betting window
- Gives guests accurate wait time estimates and adds guest names to the waitlist
- Provides guests with menus and answers any initial questions they may have
- Optimizes seating at different tables to ensure even workload for the servers
- Uses the POS system and handheld device effectively and accurately
- Explains menu items and offers appropriate suggestions to guests
- Takes accurate take-out orders using a Micros POS system
- Participates in departmental meetings as required
- Keeps rotation sheets filled out
- Upholds standards by setting examples with appearance and work ethic
- Works to ensure a clean and sanitary work area at all times
- Handles any guest's complaints or problems in a prompt and courteous manner
- Complies with all departmental rules, side work assignments, and departmental procedures
- Performs other duties specified or assigned
Job Qualifications
Experience
No experience required
Job Location
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