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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Job Description
Olympia Hospitality is a distinguished hospitality company known for its commitment to creating supportive and dynamic work environments where growth and success are celebrated collectively. Rooted in core values such as continuous improvement, accountability, concern for others, and trust, Olympia Hospitality fosters a culture of collaboration and integrity among its teams. The company prides itself on not merely being a workplace but a community where every team member can thrive both professionally and personally. Olympia Hospitality operates multiple properties that range from hotels to restaurants, all dedicated to providing exceptional guest experiences.
Their dedication extends beyond guest servic... Show More
Their dedication extends beyond guest servic... Show More
Job Requirements
- High school diploma or equivalent preferred
- prior customer service experience preferred
- ability to provide high level customer service
- effective communication skills
- ability to follow instructions
- ability to learn quickly
- attention to detail
- ability to maintain composure under pressure
- very good phone skills
Job Qualifications
- Prior customer service experience preferred
- high school diploma or equivalent preferred
- excellent communication skills
- ability to learn quickly
- strong attention to detail
- ability to maintain composure under pressure
- very good phone skills
Job Duties
- Welcome guests warmly upon arrival
- jmanage the flow of guests by taking names, managing reservations, and estimating wait times
- escort guests to their tables, provide menus, and assist with seating arrangements
- answer phone calls and inquiries regarding reservations and dining options
- maintain an organized and up-to-date reservation system
- coordinate with kitchen and service teams for timely seating and table turnover
- provide information about menus, specials, and dietary options
- anticipate guests' needs and provide proactive assistance
- address guest concerns promptly and escalate unresolved issues
- work collaboratively with teams and assist with bussing tables as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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