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Job Overview
Job Description
Our establishment is a vibrant and popular restaurant known for its exceptional dining experience and commitment to customer satisfaction. Located in a bustling area teeming with activity, our restaurant has built a reputation for delivering top-notch service alongside a delicious menu that appeals to a diverse clientele. We take pride in fostering a warm and welcoming atmosphere where guests feel valued and eager to return. Operating in a high-volume environment, we continuously strive to improve our guest engagement strategies to enhance both new and returning customer experiences. Our staff is the backbone of our success, and we are committed to... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hosting preferred
- proficiency in using reservation systems like Yelp
- excellent verbal communication skills
- ability to stand for extended periods
- ability to work flexible hours including nights, weekends and holidays
- ability to handle high-pressure situations calmly
- basic computer literacy
- positive attitude and professionalism
Job Duties
- Develops new ways to drive clients to visit the restaurant and retain existing clients, while building new ones
- Knows all the systems related to the reservation system (Yelp)
- Sets up the host stand and the front door
- Develops a working knowledge of what’s happening in town
- Is responsible for welcoming guests at the door and walking them back to their assigned table, always engaging a conversation during the walk
- Is responsible to enter all reservations into our reservations management system (Yelp)
- Promptly responds to all phone calls related to reservations
- Adheres to all established policies , procedures and guidelines
- Must be observant and quick to respond to various situations while multitasking in a stressful conditions
- Attends and participates in daily pre-shifts and other scheduled meetings
- Acts as an ambassador of the restaurant, marketing it and all products offered to the targeted customer base
- Must be able to work in a fast pace and high –volume environment, in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights, sun, rain and dust
- and communicate during this time, sometimes within a small area
- Performs all opening and closing duties as assigned
- Provide help and support to all fellow team members
Job Qualifications
Experience
No experience required
Job Location
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