Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Commission opportunities
Shift Differentials
Wage increases after probation
Training and Development
inclusive work environment
Employee support programs
Job Description
The Oneida Nation, a respected and vibrant community, is renowned for its commitment to providing exceptional entertainment and services through its premier gaming establishment in Wisconsin. As Wisconsin's first choice for casino entertainment, the Oneida Nation's casino has built a solid reputation for excellence by fostering an inclusive, professional, and fun environment for its guests and employees alike. Dedicated to a clear vision, their mission highlights the unity of gaming professionals working together to deliver a friendly, safe, and enjoyable gaming experience. Their core values of Professionalism, Accountability, Respect, Integrity, and Sincerity serve as the foundation for every interaction and... Show More
Job Requirements
- Must be eighteen years of age or older
- High School Diploma, HSED Diploma or GED Certification is required
- Applicants age fifty and older are exempt from diploma requirement
- Three years in marketing, sales, hospitality, customer service or gaming related experience
- Ability to frequently walk, use hands, handle, reach with hands and arms, talk and hear
- Ability to work in a casino environment with higher noise levels
- Availability to work evening and/or weekend shifts
- Willingness to travel for training, meetings, conferences and presentations
- Ability to work in an environment that may not be smoke or dust free
- Tuberculosis (TB) screening or 2 step TB skin test required within 30 days of employment
Job Qualifications
- Must be eighteen years of age or older
- High School Diploma, HSED Diploma or GED Certification is required
- Applicants age fifty and older are exempt from diploma requirement
- Three years in marketing, sales, hospitality, customer service or gaming related experience
- One year of CMP (Casino Marketplace) database experience preferred
Job Duties
- Provide friendly, fast and helpful customer service to all guests and team members and has the resiliency to deal with challenging situations
- Resolve guest concerns in a timely manner and when necessary, referring to appropriate department supervisor
- Track and monitor guest feedback and participation on an ongoing basis to determine and evaluate program effectiveness
- Build guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management
- Greet guests on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines
- Assist guests with questions as they relate to the property, loyalty programs, and current promotions
- Receive and forward accurate messages from guests as requested
- Attend and host guests onsite/offsite events in various areas as assigned
- Maintain a high level of guest service, professionalism, confidentiality, and discretion in all communication
- Seek new and targeted players and inform them of the benefits of all player development programs
- Develop, maintain and analyze database for opportunities and productivity
- Assist Executive Host with comping and distributing compensation or promotional items to eligible patrons as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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