Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Job Description
Olympia Hospitality and the Hotel Genevieve represent a vibrant and values-driven segment within the hospitality industry, committed to providing exceptional guest experiences while fostering a positive and supportive community for their employees. Olympia Hospitality is renowned for its dedication to continuous improvement, accountability, concern for others, and trust, creating a workplace environment that feels more like a family than just a conventional team. Operating a boutique hotel and restaurant, Olympia Hospitality combines the charm and personal touch of a finely curated dining and lodging experience with the professionalism and efficiency expected in the hospitality field. Known for fostering growth and... Show More
Job Requirements
- Prior customer service experience is preferred
- High school diploma and/or equivalent work experience preferred, but not required
- Ability to provide high level customer service
- Effective communication skills
- Ability to follow instructions
- Ability to learn quickly
- Attention to detail
- Ability to maintain composure when working under pressure
- Good phone skills
Job Qualifications
- Prior customer service experience is preferred
- High school diploma and/or equivalent work experience preferred, but not required
- Ability to provide high level customer service
- Effective communication skills
- Ability to follow instructions
- Ability to learn quickly
- Attention to detail
- Ability to maintain composure when working under pressure
- Good phone skills
Job Duties
- Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant
- Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism
- Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences
- Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed
- Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff
- Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests
- Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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