Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Employee Development Programs
Job Description
Eddie Merlot's is a distinguished upscale steakhouse renowned for delivering an exceptional dining experience by combining classic steakhouse traditions with a contemporary and refined atmosphere. Known for its commitment to excellence, Eddie Merlot's offers an inviting ambiance, premium quality steaks, fresh seafood, and an extensive wine list designed to impress guests. The restaurant prides itself on superior guest service, culinary quality, and an atmosphere that makes every visit memorable. As a respected leader in the premium dining sector, Eddie Merlot's operates with a focus on cultivating a welcoming environment where every guest feels valued from the moment they enter.
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Job Requirements
- High school diploma or equivalent
- previous experience in a hospitality or customer service role preferred
- ability to communicate clearly and professionally
- strong interpersonal and organizational skills
- ability to work in a fast-paced environment
- flexibility to work evenings, weekends, and holidays
- commitment to personal hygiene and professional appearance
- basic knowledge of reservation and seating software
- ability to stand and walk for extended periods
- willingness to assist team members and provide excellent guest service
Job Qualifications
- High school diploma or equivalent
- prior experience in guest services or front-of-house restaurant roles
- excellent communication and interpersonal skills
- proficiency with reservation and point-of-sale systems
- ability to multitask efficiently in a dynamic environment
- strong problem-solving abilities
- knowledge of customer service best practices
- commitment to teamwork and a positive attitude
Job Duties
- Complete and pass required training modules both initial and ongoing
- know work schedule for the week, arrive on time, and meet standards for uniform and professional appearance
- create a positive first impression of Eddie Merlots
- exceed guest expectations at the front desk and waiting areas
- check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- obtain station assignments for Servers and Bussers from the manager
- complete opening, side, and closing duties in a timely manner according to established standards and procedures
- assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- answer the phone in a timely, professional, and courteous manner
- correctly take, confirm, and document reservations
- acknowledge and greet arriving guests, invite departing guests to return
- assist guests with coat check on arrival and departure as needed
- escort guests to assigned table and deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- re-set tables in dining room and perform other dining room maintenance duties
- accurately quote waiting times to guests and correctly maintain the waiting list
- inform manager when waiting times are running over times quoted to guests
- maintain the safety, cleanliness and organization of the host stand and lobby
- follow standard procedure for bathroom checks
- assist with Platinum Club service and encourage membership
- may be scheduled to work meetings, banquets, and special events
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- follow Eddie Merlots policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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