Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Flexible
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
short-term disability insurance
long-term disability insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and captivating experiences all infused with a distinctive Bohemian charm. Positioned in highly sought-after destinations, the collection is known for its curated art, original music, unique architecture, and intriguing stories hidden around every corner. This acclaimed hospitality group is dedicated to crafting inspiring places that merge intuitive service with memorable guest experiences. At the heart of the Kessler Collection's mission is a commitment to nurturing its Grand Performers through continuous learning, professional development, and holistic well-being, ensuring both employees and guests receive unparalleled service and inspiration.
The... Show More
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Job Requirements
- High school diploma, GED degree or equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment
- Ability to remain calm in various situations, use sound judgment and effectively solve problems
- Ability to work quickly, prioritize, and maintain service at multiple tables at a time
- Strong written, verbal, and interpersonal skills
Job Qualifications
- High school diploma, GED degree or equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Student or graduate of hotel management preferred
- Knowledge of guest service etiquette and proper food and beverage serving techniques
- Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment
- Ability to remain calm in various situations, use sound judgment and effectively solve problems
- Ability to work quickly, prioritize, and maintain service at multiple tables at a time
- Ability to read and interpret documents such as safety rules and procedural manuals
- Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
- Strong written, verbal, and interpersonal skills
Job Duties
- Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
- Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
- Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
- Maintain the integrity of company proprietary information and protect company assets
- Ensure proper ambiance to include lighting and music
- Coordinate flow of the dining room to ensure prompt and courteous service to patrons
- Escort guests to tables and provide menus
- Maintain a thorough knowledge of menu items and answer questions
- Clear and reset tables at conclusion of each course
- Make reservations in the property management system
- Contact guests/parties before arrival to confirm reservations
- Complete opening and closing procedures as well as daily side-work
- Proficiently utilize the property management systems and follow cash handling procedures
- Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
- Maintain a neat and organized work area adhering to sanitation standards according to state law and health codes
- Maintain complete knowledge and comply with company policies and procedures
- Maintain neat, clean, and professional appearance according to standards
- Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe conditions
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Develop and maintain a positive working relationship and support the team to achieve goals
- Attend required training and meetings
- All other duties as assigned, planned or un-planned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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