Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.59
Work Schedule
Flexible
Benefits
hourly wage
Medical insurance
Dental Insurance
Parental leave pay
Training and development opportunities
Accommodation discounts
Employee Meals
401k Retirement Plan
Job Description
Four Seasons is a renowned global luxury hospitality company that places a strong emphasis on delivering exceptional guest experiences through a commitment to genuine care and world-class service. Powered by a dedicated team of individuals who continuously strive for excellence, Four Seasons fosters a culture where every team member is valued and encouraged to push their limits to create memorable moments for guests, residents, and partners. Known for its dedication to luxury with a heartfelt approach, Four Seasons is recognized worldwide as a leader in the hospitality industry, focusing not only on superior services but also on cultivating an inclusive,... Show More
Job Requirements
- High school education or equivalent experience
- Six to twelve months of restaurant, food and beverage, or equivalent experience is required
- Must have Food Handlers Permit and Responsible Beverage Service (RBS) Permit
- Must be flexible with schedule - able to work weekdays, weekends, holidays, evening/overnight shifts
- Ability to carry and balance a tray
- Ability to accurately process cash and credit card transactions
- Ability to multi-task in a high volume and demanding environment
- Strong computer skills
- Strong problem solving skills and ability to handle difficult situations and guests
- Requires reading, writing and oral proficiency in the English language
Job Qualifications
- High school education or equivalent experience
- Six to twelve months of restaurant, food and beverage, or equivalent experience
- Food Handlers Permit
- Responsible Beverage Service (RBS) Permit
- Knowledge of Napa Valley and surrounding areas is desirable
- Strong computer skills
- Strong problem-solving skills and ability to handle difficult situations and guests
- Proficiency in reading, writing, and oral English
Job Duties
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards
- Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server to meet Four Seasons Service standards
- Use available software to manage restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team
- Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name utilizing their names consistently
- Inspect and maintain daily menus to ensure quality, condition, and appearance while developing complete knowledge of all menu items and daily specials
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
- Work harmoniously and professionally with co-workers and supervisors
- Complete special projects such as menu changes and signage as instructed
- Ensure proper table set-up and make minor adjustments as needed
- Take guests’ orders
- Plate and prepare food items
- Perform other tasks or projects as assigned by management
- Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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