Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development programs
401(k) retirement plan
flexible scheduling
Dining Discounts
Job Description
Eddie Merlot's is a renowned upscale steakhouse known for its exceptional dining experience, blending classic steakhouse fare with a contemporary ambiance. The restaurant has earned a reputation for its commitment to quality, attention to detail, and superior customer service, making it a favorite destination for guests seeking a refined dining atmosphere. Operating in a competitive industry, Eddie Merlot's prides itself on welcoming each guest with warmth and professionalism, ensuring that every visit is memorable. This dedication extends not only to the exquisite cuisine but also to the exemplary hospitality that is woven into every interaction at the establishment. The team... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to work a flexible schedule including nights, weekends, and holidays
- professional appearance and demeanor
- ability to stand for extended periods
- basic computer skills for reservation management
- strong organizational skills and attention to detail
- ability to handle multiple tasks in a fast-paced environment
- positive attitude and team player mindset
Job Qualifications
- High school diploma or equivalent
- prior experience in a customer-facing role
- strong verbal communication skills
- proficiency with reservation and scheduling software
- ability to manage guest flow efficiently
- knowledge of hospitality best practices
- ability to maintain composure in stressful situations
- team collaboration skills
- willingness to learn and adapt
- commitment to providing excellent guest service
Job Duties
- Complete and pass required training modules
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- create a positive first impression of Eddie Merlot's
- exceed guest expectations at the front desk and waiting areas
- check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- obtain station assignments for Servers and Bussers from the manager
- complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- answer the phone in a timely, professional, and courteous manner
- correctly take, confirm, and document reservation
- acknowledge and greet arriving guests
- invite departing guests to return
- assist guests with coat check on arrival and departure as needed
- escort guests to assigned table
- deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- re-set tables in dining room and perform other dining room maintenance duties
- accurately quote waiting times to guests and correctly maintain the waiting list
- inform manager when waiting times are running over times quoted to guests
- maintain the safety, cleanliness and organization of the host stand and lobby
- follow standard procedure for bathroom checks
- assist with Platinum Club service and encourage membership
- may be scheduled to work meetings, banquets, and special events
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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