Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Eddie Merlot's is a renowned upscale steakhouse brand known for its commitment to quality, elegance, and exceptional dining experiences. With a focus on premium steaks, fresh seafood, and an extensive wine selection, Eddie Merlot's offers a refined yet welcoming atmosphere that appeals to diners seeking both special occasions and sophisticated casual dining. The establishment prides itself on exceptional hospitality, premium service, and attention to detail, ensuring every guest feels valued and experiences the finest in culinary arts and customer service.
As a Host at Eddie Merlot's, you will be the first team member a guest encounters, serving as the w... Show More
As a Host at Eddie Merlot's, you will be the first team member a guest encounters, serving as the w... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- excellent verbal communication skills
- ability to stand for extended periods
- strong interpersonal skills
- punctuality and reliability
- professional appearance
- ability to work evenings, weekends, and holidays as needed
- ability to handle a dynamic and fast-paced environment
- ability to follow instructions and work collaboratively
- willingness to complete required training
- basic phone etiquette.
Job Qualifications
- High school diploma or equivalent
- experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to manage multiple tasks efficiently
- strong organizational skills
- professional appearance and demeanor
- ability to work as part of a team
- basic computer skills
- ability to handle guest requests and complaints with tact and diplomacy
- knowledge of reservation and seating systems
- ability to work in a fast-paced environment
- willingness to learn and complete training modules.
Job Duties
- Complete and pass required training modules both initial and ongoing
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- create a positive first impression of Eddie Merlot's
- exceed guest expectations at the front desk and waiting areas
- check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- obtain station assignments for Servers and Bussers from the manager
- complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- answer the phone in a timely, professional, and courteous manner
- correctly take, confirm, and document reservation
- acknowledge and greet arriving guests
- invite departing guests to return
- assist guests with coat check on arrival and departure as needed
- escort guests to assigned table
- deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- re-set tables in dining room and perform other dining room maintenance duties
- accurately quote waiting times to guests and correctly maintain the waiting list
- inform manager when waiting times are running over times quoted to guests
- maintain the safety, cleanliness and organization of the host stand and lobby
- follow standard procedure for bathroom checks
- assist with Platinum Club service and encourage membership
- may be scheduled to work meetings, banquets, and special events
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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