Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Eddie Merlot's is a distinguished upscale steakhouse known for its exceptional dining experience, uniquely blending top-tier service with a warm and welcoming atmosphere. Renowned for its quality menu offerings, elegant ambiance, and attentive hospitality, Eddie Merlot's creates an inviting environment where guests can enjoy premium cuisine in a relaxed yet refined setting. As a prominent name in the restaurant industry, the establishment prides itself on superior guest service, fine dining, and a commitment to excellence from the moment guests walk through its doors.
As the first point of contact for guests, the Host at Eddie Merlot's plays a cr... Show More
As the first point of contact for guests, the Host at Eddie Merlot's plays a cr... Show More
Job Requirements
- High school diploma or equivalent
- ability to greet and interact warmly with guests
- excellent telephone etiquette
- ability to manage reservations and seating plans
- strong organizational skills
- physical stamina for standing and walking during shifts
- availability to work evenings, weekends, and holidays
- adherence to company policies and appearance standards
Job Qualifications
- High school diploma or equivalent preferred
- prior hospitality or customer service experience is advantageous
- strong communication and interpersonal skills
- ability to multitask and remain composed in a fast-paced environment
- basic computer skills including reservation systems
- friendly and approachable demeanor
- teamwork orientation
- punctuality and reliability
Job Duties
- Complete and pass required training modules both initial and ongoing
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- create a positive first impression of Eddie Merlot's
- exceed guest expectations at the front desk and waiting areas
- check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- obtain station assignments for Servers and Bussers from the manager
- complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- answer the phone in a timely, professional, and courteous manner
- correctly take, confirm, and document reservation
- acknowledge and greet arriving guests
- invite departing guests to return
- assist guests with coat check on arrival and departure as needed
- escort guests to assigned table
- deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- re-set tables in dining room and perform other dining room maintenance duties
- accurately quote waiting times to guests and correctly maintain the 'waiting' list
- inform manager when waiting times are running over times quoted to guests
- maintain the safety, cleanliness and organization of the host stand and lobby
- follow standard procedure for bathroom checks
- assist with Platinum Club service and encourage membership
- may be scheduled to work meetings, banquets, and special events
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- support team members by willingly assisting as needed and perform other duties as assigned by Managers
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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