Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Equal employment opportunity
Job Description
Dividend Restaurant Group (DRG) is a leading hospitality company headquartered in Denver, Colorado, known for revitalizing iconic restaurant brands and fostering exceptional guest experiences. Founded on the principles that a company is defined by the character of its team, the versatility of its systems, and the discipline of its actions, DRG prioritizes a guest-first and team-focused culture. The organization prides itself on its ability to create value for all its stakeholders, including guests, team members, vendors, and financial partners along multiple dimensions. DRG operates some of the country’s best-known restaurant brands through an industry-leading platform and maintains a clear vision... Show More
Job Requirements
- Meet state age requirement for the position
- High school diploma or GED preferred
- Must be able to read and communicate in English clearly and effectively
- Professional attire and appearance in keeping with Eddie Merlot's standards
- Must have professional communication and social skills appropriate for guests
- Must be self motivated and able to work calmly and effectively under pressure
- Strong team-work orientation, well organized, able to take direction from others
- Basic math and computer skills required
- Able to work a flexible, part-time schedule including evenings, weekends, and holidays
- Lunch-time serving hours may be required for certain seasons, holidays, or special events
- Work days and hours vary in accordance with business need
- Able to stand for 4 or more hours at a time
- Able to lift and carry 15 pounds on a regular basis.
Job Qualifications
- Meet state age requirement for the position
- High school diploma or GED preferred
- Must be able to read and communicate in English clearly and effectively
- Professional attire and appearance in keeping with Eddie Merlot's standards
- Must have professional communication and social skills appropriate for guests
- Must be self motivated and able to work calmly and effectively under pressure
- Strong team-work orientation, well organized, able to take direction from others
- Basic math and computer skills required
- Able to work a flexible, part-time schedule including evenings, weekends, and holidays
- Lunch-time serving hours may be required for certain seasons, holidays, or special events
- Work days and hours vary in accordance with business need.
Job Duties
- Complete and pass required training modules - both initial and ongoing
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Create a positive first impression of Eddie Merlot's
- exceed guest expectations at the front desk and waiting areas
- Check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events
- Obtain station assignments for Servers and Bussers from the manager
- Complete opening, side, and closing duties in a timely manner, according to established standards and procedures
- Assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers
- Answer the phone in a timely, professional, and courteous manner
- correctly take, confirm, and document reservations
- Acknowledge and greet arriving guests
- invite departing guests to return
- Assist guests with coat check on arrival and departure as needed
- Escort guests to assigned table
- deliver and present menus
- Control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan
- Re-set tables in dining room and perform other dining room maintenance duties
- Accurately quote waiting times to guests and correctly maintain the 'waiting' list
- inform manager when waiting times are running over times quoted to guests
- Maintain the safety, cleanliness and organization of the host stand and lobby
- follow standard procedure for bathroom checks
- Assist with Platinum Club service and encourage membership
- May be scheduled to work meetings, banquets, and special events
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- Support team members by willingly assisting as needed and perform other duties as assigned by Manager(s)
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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