Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Job Description
This job opportunity is with a reputable restaurant operation located within a casino environment, known for providing exceptional guest service and a welcoming dining experience. The establishment prides itself on maintaining high standards of hospitality, ensuring guests feel valued from the moment they enter until they leave. The restaurant is committed to excellence through efficient and courteous operations, offering a variety of food and beverage options and hosting special events that contribute to a vibrant local attractions scene. This position is essential to deliver the friendly and professional service that upholds the casino's guest service standards and enhances customer satisfaction... Show More
Job Requirements
- High school diploma or GED is required unless waived by human resources management
- six months of cash handling and guest service experience required
- must be able to successfully pass a pre-employment drug/alcohol screen
- must be able to successfully pass a background investigation
- must obtain and maintain gaming license
- excellent interpersonal communication skills and ability to provide excellent guest service is required
- ServSafe certification preferred
- food and beverage work experience preferred
Job Qualifications
- High school diploma or GED is required unless waived by human resources management
- six months of cash handling and guest service experience required
- excellent interpersonal communication skills and ability to provide excellent guest service is required
- ServSafe certification and food and beverage work experience preferred
- knowledge or ability to learn restaurant operations and food service principles
- knowledge of basic math and arithmetic
- knowledge or ability to learn cash handling
- knowledge of customer service techniques
- ability to create a friendly atmosphere and demonstrate excellent customer service
- ability to operate a cash register
- ability to communicate effectively, both verbally and in writing
- ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
- ability to establish and maintain professional relationships with co-workers at all levels
- ability to work independently and meet strict time lines
- ability to interpret a variety of instructions furnished in written and oral form
- ability to have a great attitude and willingness to learn
Job Duties
- Provide prompt, courteous guest service at all times following the casino's guest service standards including proper greeting and farewell
- answer phones and respond to guest requests
- meet arriving customers as they enter restaurant with a cordial greeting
- escort customers to assigned tables, issue menus and solicit rapport in order to accommodate special needs or requests
- maintain a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers or respond to any customer requests
- assess the efficiency of the operation and report to management
- solicit feedback from departing customers on products and services in order to improve operation efficiencies, increase customer base and maximize revenues
- take written notes on customer comments and report to management
- collect payment, operate a cash register and give accurate change to customers as needed
- balance and reconcile computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the accounting department
- attend and participate in regularly scheduled staff meetings
- answer questions from customers regarding casino and restaurant policies and procedures and special events in the casino or local area attractions
- respond to and resolve customer issues and disputes
- contact supervisor as needed
- maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
- check the proper set-up of tables and seating prior to opening
- report any maintenance or housekeeping discrepancies to management
- exhibit a professional appearance and maintain a friendly, cheerful and courteous demeanor at all times
- follow guidelines regarding safety and customer service according to established policies and procedures
- contribute to a team effort and accomplish related results as required
- record all transactions in Point of Sale (POS) system
- assist all guests and servers on the floor with food and beverage orders in a timely manner
- assist with beverage service as necessary
- keep work area clean and stocked at all times
- prepare area for next shift prior to leaving
- clean tables as needed
- clean menus and refill or replace as necessary
- maintain up to date knowledge of all menu items offered as well as full utilization ability of all POS equipment
- process to-go orders as necessary and assist with daily catering deliveries
- assist servers, utility porters, and bussers or with catering events to maximize guest service
- perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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