Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
We are a vibrant casino restaurant known for providing exceptional dining experiences paired with exciting entertainment. Our establishment prides itself on delivering top-tier guest services within a dynamic and engaging environment. Our team is committed to upholding the highest standards of hospitality, ensuring every visitor feels welcomed and valued from the moment they arrive until their departure. This full-service venue combines the thrill of casino gaming with culinary delights, creating a unique atmosphere for both casual diners and gaming enthusiasts alike. We operate in a fast-paced, guest-focused setting, where professionalism, friendliness, and efficiency are paramount to our success.
We ... Show More
We ... Show More
Job Requirements
- High school diploma or GED unless waived
- Six months cash handling and guest service experience
- Must pass pre-employment drug and alcohol screen
- Must pass background investigation
- Must obtain and maintain gaming license
- Ability to stand, walk, and lift up to 50 pounds
- Must work nights, weekends and holidays
- Ability to handle cash accurately
- Ability to communicate effectively
- Ability to work in noisy and smoky environments
Job Qualifications
- High school diploma or GED
- Six months of cash handling and guest service experience
- Excellent interpersonal communication skills
- Ability to provide excellent guest service
- ServSafe certification preferred
- Food and beverage work experience preferred
- Ability to operate cash register
- Knowledge of basic math and arithmetic
- Ability to communicate effectively verbally and in writing
- Ability to maintain professional relationships with coworkers
- Ability to work independently and meet deadlines
- Ability to interpret written and oral instructions
- Willingness to learn and maintain positive attitude
Job Duties
- Provide prompt courteous guest service at all times following the casino's guest service standards including proper greeting and farewell
- Answer phones and respond to guest requests
- Meet arriving customers as they enter restaurant with a cordial greeting
- Escort customers to assigned tables, issue menus and solicit rapport to accommodate special needs or requests
- Maintain a highly visible appearance in restaurant during entire shift by remaining at cashier station and periodically circulating through the restaurant to assist servers or respond to customer requests
- Assess operation efficiency and report to management
- Solicit feedback from departing customers on products and services to improve operation efficiencies, increase customer base and maximize revenues
- Take written notes on customer comments and report to management
- Collect payment, operate a cash register and give accurate change
- Balance and reconcile computerized and manual reports at end of shift for accounting
- Attend and participate in staff meetings
- Answer questions from customers regarding casino and restaurant policies, procedures and special events
- Respond to and resolve customer issues and disputes, contact supervisor as needed
- Maintain restaurant cleanliness by assisting with vacuuming, sweeping, general cleaning and side work
- Check table and seating setup before opening
- Report maintenance or housekeeping discrepancies
- Exhibit professional appearance and courteous demeanor
- Follow safety and customer service guidelines
- Contribute to team efforts and accomplish related results
- Record transactions in point of sale system
- Assist guests and servers on floor with food and beverage orders
- Assist beverage service
- Keep work area clean and stocked
- Prepare area for next shift
- Clean tables and menus
- Maintain knowledge of all menu items and POS equipment
- Process to-go orders and assist with catering deliveries
- Assist servers, porters, bussers with catering events
- Perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: