Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Opportunities for advancement
flexible schedule
Retirement Plan
Job Description
Zachry Hospitality, headquartered in San Antonio, Texas, is a distinguished leader in the hospitality industry known for the development, management, and ownership of premier hospitality assets. With a rich legacy marked by commitment to extraordinary service, Zachry Hospitality emphasizes personalized experiences tailored to the specific needs of its markets and guests. The company specializes in forging strong relationships within the hotel industry, combining its extensive experience to successfully manage a diverse portfolio that includes new hotel developments and renovations of existing properties. Zachry Hospitality prides itself on upholding its core values—service, accountability, and doing the right thing—cultivating a workplace culture... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a guest-facing role preferred
- Ability to communicate effectively and professionally
- Availability to work evenings, weekends, and holidays
- Ability to remain calm under pressure
- Food and alcohol service certifications or willingness to obtain
- Reliable transportation or commute to San Antonio, Texas
Job Qualifications
- Previous host or guest facing hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to remain calm and organized in a fast-paced environment
- Professional appearance and positive attitude
- Food and alcohol service certifications required or ability to obtain
Job Duties
- Greet guests promptly with warmth, professionalism, and enthusiasm
- Manage reservations, walk in guests, and waitlists according to service standards
- Escort guests to tables and provide menus with polished presentation
- Communicate wait times accurately and manage guest expectations
- Coordinate seating with servers, bartenders, and management to maintain balanced service flow
- Monitor table status and pacing throughout service
- Support special seating requests and guest accommodations when possible
- Communicate guest notes, celebrations, and preferences to service teams
- Serve as the first point of contact and a visible ambassador of the Aleteo brand
- Respond to guest questions and requests with professionalism and energy
- Assist in resolving guest concerns and escalate issues to management as appropriate
- Maintain cleanliness and organization of the host stand and entrance area
- Handle phone calls, reservations, and guest communications accurately
- Follow opening and closing procedures and complete assigned side work
- Support special events, private dining, and high volume service periods
- Work collaboratively with service, bar, and culinary teams
- Maintain a polished appearance and professional demeanor at all times
- Demonstrate reliability, punctuality, and attention to detail
- Accept coaching and feedback to support continuous improvement
- Follow all health, safety, and sanitation standards
- Adhere to company policies and brand standards
- Maintain a safe, clean, and organized entry area
- Perform additional responsibilities as assigned by restaurant leadership
- Maintain availability for evenings, weekends, and holidays
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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