Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k Retirement Plan
Paid Time Off
Tuition Reimbursement
Free transportation
Gym membership
Resort perks
Job Description
Full House Resorts is a leading hospitality and gaming company committed to delivering exceptional guest experiences across its portfolio of premier resorts and entertainment venues. Known for its innovative approach to the gaming and hospitality industry, Full House Resorts operates with a focus on providing outstanding customer service, maintaining high standards of quality, and creating memorable experiences for all guests. The company thrives on fostering a professional and positive work environment where employees can grow and succeed. Full House Resorts values teamwork, integrity, and excellence, which are reflected in every aspect of its operations from guest services to back-of-house management.... Show More
Job Requirements
- High school diploma or equivalent
- One or more years in a customer service role, preferably within a restaurant or hospitality setting
- Preferred two or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment
- Ability to remain composed and professional under pressure
- Positive and friendly demeanor
- Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule
- Successful completion of Bloodborne Pathogens and hazardous material training is preferred
- Ability to perform physical duties including brisk walking, climbing stairs, crouching, stooping, bending, stretching, reaching, pushing, kneeling, squatting, and standing for entire work shifts
- Capability to lift up to 30 pounds
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- One or more years in a customer service role, preferably within a restaurant or hospitality setting
- Preferred two or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment
- Strong organizational and multitasking abilities
- Ability to remain composed and professional under pressure
- Positive and friendly demeanor
- Exceptional interpersonal and communication skills
- Familiarity with restaurant operations and reservation systems is advantageous
- Successful completion of Bloodborne Pathogens and hazardous material training is preferred
Job Duties
- Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude
- Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements
- Acquire the skill of calculating and providing accurate wait times, along with keeping guests informed about their table status
- Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible
- Maintain the cleanliness and organization of the FOH area, including the host station and waiting area
- Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated
- Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns
- Well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests
- Address guest complaints or issues professionally or escalate them to the manager when necessary
- Assist in managing reservations and overseeing the waitlist
- Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction
- Monitor and optimize table turnover for smooth and efficient service
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards
- Uphold rigorous standards of cleanliness and hygiene throughout the restaurant
- Regular and reliable attendance is a fundamental requirement of this position
- Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business
- Wears and maintains all uniforms properly, including nametag
- Must wear a gaming license if in possession of one
- Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures
- Complies with established security policies and procedures
- Completes sidework, balances drawer at shift end, and assists bussing tables as needed
- Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times. Keeps the supervisor informed of any concerns
- Performs other duties, including special projects, as needed and directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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