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Redmond, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $29.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Short- and long-term disability

Life insurance

Paid Time Off

401k

Job Description

Crossover Health is a pioneering national, team-based medical group that is dedicated to transforming healthcare into a more proactive, wellness-focused experience. Unlike traditional healthcare models that primarily address illness after it occurs, Crossover Health emphasizes the importance of wellbeing and prevention. The company’s innovative approach, known as "Primary Health," integrates comprehensive care services such as primary care, physical medicine, mental health, health coaching, care navigation, and more into a seamless delivery model. Care is provided in multiple formats including in-person visits, virtual consultations, and asynchronous messaging, offering members flexibility and accessibility tailored to their needs. This model is built on... Show More

Job Requirements

Bachelor's degree or equivalent experience
1 year of experience in customer service position

Job Qualifications

Bachelor's degree or equivalent experience
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification

Job Duties

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
Demonstrates a commitment to quality, delivering uncompromised service and outcomes
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
Assists with assigned projects and special provider or patient requests
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
Processes transactions required to begin or complete the visit
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
Performs other duties as assigned

Job Location

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