Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $29.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Short- and long-term disability
Life insurance
Paid Time Off
401k
Job Description
Crossover Health is a pioneering national, team-based medical group that is dedicated to transforming healthcare into a more proactive, wellness-focused experience. Unlike traditional healthcare models that primarily address illness after it occurs, Crossover Health emphasizes the importance of wellbeing and prevention. The company’s innovative approach, known as "Primary Health," integrates comprehensive care services such as primary care, physical medicine, mental health, health coaching, care navigation, and more into a seamless delivery model. Care is provided in multiple formats including in-person visits, virtual consultations, and asynchronous messaging, offering members flexibility and accessibility tailored to their needs. This model is built on... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
Job Qualifications
- Bachelor's degree or equivalent experience
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- Assists with assigned projects and special provider or patient requests
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Processes transactions required to begin or complete the visit
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Performs other duties as assigned
Job Location
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