Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Flexible spending account
Employee assistance program
Dining Discounts
Job Description
Momofuku is a renowned restaurant group founded by chef David Chang in 2004, starting with the opening of Momofuku Noodle Bar in New York City. This establishment has been credited by the New York Times for "the rise of contemporary Asian-American cuisine" and was named "the most important restaurant in America" by Bon Appetit magazine. Since its inception, Momofuku has expanded to multiple locations including New York, Los Angeles, and Las Vegas, along with Momofuku Goods, a line of restaurant-grade products designed for home cooks. Momofuku is celebrated not only for its innovative culinary approach but also for its commitment... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer-facing role preferred
- Ability to stand and walk for long periods
- Strong interpersonal and communication skills
- Must be able to manage multiple tasks simultaneously
- Knowledge of reservation systems preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Commitment to providing exceptional guest service
- Physical ability to lift up to 50 pounds
- Adhere to company grooming and dress code standards
- Ability to work in a fast-paced environment
- Ability to take direction and work as part of a team
Job Qualifications
- A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
- Excellent communication, organizational, and interpersonal skills
- Ability to remain calm under pressure and resolve guest conflict
- Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
- Able to work in a standing/walking position for long periods of time
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
- 2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
- Ability to navigate the Resy reservation system
- Proven experience learning seating charts and escorting guests to their tables
- Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
- Ability to train new Hosts in all aspects and responsibilities of the role
- A proven track record of dependability and a continuous focus on learning and development
Job Duties
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Manage reservation system
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Understand and operate the reservation/seating system
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Adhere to Momofuku's Cleaning and sanitation SOPs
- Additional service and/or operational tasks as determined by manager
- Adhere to grooming and dress code standards
- Assist teammates to anticipate all other FOH needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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